Ashley Roberts
Senior Account Associate at Orange Business Services- Claim this Profile
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Bio
Joe Sinopoli, PMP®
You could always rely on Ashley to ensure accuracy when performing in her role of quoting, pricing and during the order process. Her knowledge and understanding of the client and internally made it easy on the Account team knowing she was always doing her very best for them and the company. Ashley was a pleasure to work with, a true team player and without any question dedicated everyday. On Customer Experience surveys Ashley would always outscore her team members. There is no doubt in my mind a Ashley was and still is a Top Performer !!!!!
Joe Sinopoli, PMP®
You could always rely on Ashley to ensure accuracy when performing in her role of quoting, pricing and during the order process. Her knowledge and understanding of the client and internally made it easy on the Account team knowing she was always doing her very best for them and the company. Ashley was a pleasure to work with, a true team player and without any question dedicated everyday. On Customer Experience surveys Ashley would always outscore her team members. There is no doubt in my mind a Ashley was and still is a Top Performer !!!!!
Joe Sinopoli, PMP®
You could always rely on Ashley to ensure accuracy when performing in her role of quoting, pricing and during the order process. Her knowledge and understanding of the client and internally made it easy on the Account team knowing she was always doing her very best for them and the company. Ashley was a pleasure to work with, a true team player and without any question dedicated everyday. On Customer Experience surveys Ashley would always outscore her team members. There is no doubt in my mind a Ashley was and still is a Top Performer !!!!!
Joe Sinopoli, PMP®
You could always rely on Ashley to ensure accuracy when performing in her role of quoting, pricing and during the order process. Her knowledge and understanding of the client and internally made it easy on the Account team knowing she was always doing her very best for them and the company. Ashley was a pleasure to work with, a true team player and without any question dedicated everyday. On Customer Experience surveys Ashley would always outscore her team members. There is no doubt in my mind a Ashley was and still is a Top Performer !!!!!
Credentials
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Excel for Business Analysts
LinkedInMay, 2022- Oct, 2024 -
Power BI Essential Training
LinkedInMay, 2022- Oct, 2024 -
Excel Quick Tips
LinkedInApr, 2022- Oct, 2024 -
Using Power BI with Excel
LinkedInMar, 2022- Oct, 2024
Experience
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Orange Business Services
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France
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IT Services and IT Consulting
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700 & Above Employee
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Senior Account Associate
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Jun 2008 - Present
Senior Account Associate (AA), 2008 - presentLead the quote-to-cash activities in support of organic growth opportunities for assigned accounts, collaborating with cross-functional teams to deliver excellent customer experience and orders/revenue for the North America region.Select Highlights:● Independently manage multiple priorities under tight timelines to achieve individual and regional KPI’s such as speed of quote and order delivery, profit margin of business, win ratio, compliance, etc.● Subject Matter Expert (SME) and Single Point of Contact (SPOC) for tools and processes including the internal pricing tool, customer quoting portal, and digitalization of the quote-to-bill chain.● Fulfill a critical role in contract renewals and RFPs in coordination with the Sales, Technical, Commercial, Pricing, and Bid Management teams. Responsibilities have included reconciling and building the baseline scenario consisting of existing site inventory, working with Sourcing to price existing and new sites, preparing customer proposal, and implementing the new pricing when awarded.● Facilitate the cooperation of multi-disciplinary contacts around the globe to design quotes that are technically feasible, competitively priced, and that meet the customer’s network design requirements. ● Recipient of numerous awards for contributions to both the AA team (tools and process support) and to the customer account teams (sales support and customer satisfaction).
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Order Processing Manager
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May 2002 - Jun 2008
Led a team responsible for complex order value recognition for commissions and company reporting while developing the global governing policy for these transactions.Select Highlights:● Designed Excel reports for the business to understand order achievement.● Developed and implemented audit procedures for customer contracts to improve data integrity so that new, change, and disconnect orders were booked correctly.● Reviewed all renewals submitted by Sales and provided detailed guidance to team members on how to handle the order booking entries, considering the specifics of each account’s previous transactions and contract terms. This was critical to ensure that we accurately reported commissions and regional order value achievement.● Played a key role in developing the global orderbook tool and Order Intake Policy in coordination with other regions.● Supported Sales in reconciling orderbook and commission issues.● Developed training presentations and provided training to Sales around orderbook policies.
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Credit Manager
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Feb 1997 - Jun 2002
Hired to establish a Credit/Accounts Receivable (A/R) management group within the Finance Department. Oversaw growth from a staff of one to a staff of seven and increased monthly cash collections from approximately $3 million to $35 million as sales increased.Select Highlights:● Managed a $100 million accounts receivable portfolio of domestic and international customers.● Implemented the credit check procedure for reviewing credit worthiness of new customers and communicated with Legal to ensure that contracts reflected correct terms.● Reported on a monthly basis the DSO, cash forecast, A/R aging information, bad debt expense, and commentary on past due balances.● Worked closely with sales, customer service, billing, and legal to resolve customer billing disputes and contractual issues affecting accounts receivable.
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Education
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Trailhead by Salesforce
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University of South Carolina - The Moore School of Business
Master of International Business Studies, Finance -
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Louisiana State University
Bachelor of Arts (BA), French Studies
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