Experience

Career and Recovery Resources, Inc.

• United States
• Non-profit Organizations
• 1 - 100 Employee

• SSVF Case Manager

  • Mar 2023 - Present



Accolade, Inc.

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Health Advocate

  • Jan 2022 - Jun 2023

  • Procuring medical records & reviewing patient information for consultation scheduling • Building ROI and working with 100+ facilities to maintain patient information for monthly care • Gathering medical information from members and providing guidance on process • Leading meetings and training of new Health Advocates. • Handling team lead duties and providing assistance to team members • Procuring medical records & reviewing patient information for consultation scheduling • Building ROI and working with 100+ facilities to maintain patient information for monthly care • Gathering medical information from members and providing guidance on process • Leading meetings and training of new Health Advocates. • Handling team lead duties and providing assistance to team members



Numotion

• United States
• Medical Device
• 700 & Above Employee

• Customer Care Coordinator

  • Apr 2019 - Jan 2022

  • Responds to customer DME inquiries, requests, and complaints in a timely manner working with other staff members to expedite delivery whenever possible. • Obtained authorizations and completed insurance verification for client equipment • Procured information and medical documentation for orders processing: Title XIX, LMN, verification of ICD codes & medical billing. • Processed payments and follow up with customers to ensure customer satisfaction. • Provided guidance to clients on insurance requirements and product specific qualifications • Provided administrative assistance to Technology Professionals for client needs. Show less