Experience

Town of Yountville

• United States
• Government Administration
• 1 - 100 Employee

• Administrative Assistant II

  • Sep 2018 - Present

  Job duties include all of the duties as listed for Accounting Assistant position, plus:* Lead and support front office employees.* Serve as initial customer service representative; act as receptionist, receiving visitors and the public in reception or general office areas; responds to inquiries with factual information regarding Town services and directs visitors to appropriate areas for scheduled appointments or meetings. * Screen phone calls, take messages and provide factual information regarding Town activities and services.* Receive and process Building Permit Applications; Receive and Process Planning Applications.* Maintain Business License accounts.* Set up and be initial contact for Westamerica Bank Lockbox/iRemit and FISERV ACH Utility Payment System.* Compile a wide variety of reports forms and specialized documents related to the particular area of assignment. * Produce a variety of letters, forms, permits promotional and public relations information using a word processor and or other computer software applications. * Proofread and check documents and other materials for accuracy, completeness and compliance with Town policies and correct English usage including grammar, punctuation and spelling. * Prepare a variety of reports which may involve arithmetic calculations; produce and review computer-produced reports for accuracy and make corrections as required utilizing the Town’s integrated financial software system. * Provide assistance maintaining the Town’s website. * Process forms, such as purchase requisitions work orders, permits and other tasks specific to the area assigned; compile, review for accuracy and forward payroll documentation; establish and maintain designated files.* Operate standard office equipment; perform such office support activities as opening and distributing mail, processes outgoing mail and orders and maintain an inventory of office supplies. * Provides back up relief for other support staff. Show less

• Accounting Assistant

  • May 2017 - Sep 2018

  * Responsible for maintaining utility accounts; from initiating a new account, receipting payments, billing periodic usage, applying late penalties to closing the account. * Produce routine and accurate billings to utility customers; issue late and shut-off notices as needed to customers; contact customers to discuss unpaid bills, negotiate payment plans, and perform collections on delinquent accounts. * Coordinate with Public Works for meter readings and related activities, verify accuracy of meter readings, identify discrepancies and make corrections. * Prepare, maintain and reconcile various financial, accounting, billing statistical and numerical records. * Respond to customer inquiries by telephone, e-mail and in person, requests for information, complaints regarding water service and billing rates; troubleshoot and resolve routine customer problems, and assist customers with on-line bill pay.* Proof data and makes corrections, enters financial data into computer systems; responds to inquiries regarding financial transactions, researches and resolves discrepancies, initiates adjustments as appropriate. * Create and understand detailed computer generated reports and build query reports to extract specific information.* Prepare daily deposit. * Generate invoices for accounts receivable. * Process invoices for accounts payable. * Clerical support duties such as maintaining files, preparing written correspondence, sorting and distributing mail, ordering supplies, processing building permits and work orders, assisting and informing the public and processing payments for various other Town collections as needed. Show less



BCBGMAXAZRIAGROUP

• United States
• Retail Apparel and Fashion
• 700 & Above Employee

• Store Manager

  • Feb 2013 - Apr 2017

  * Produced an increase in comp sales results from -17.8% in 2013, to +8.48% in 2014, to +9.24% in 2015, broke even to comp sales for 2016, store was closed April 2017 due to company bankruptcy and closure of 120+ stores * Reduced loss consistently every year from -12.88% in 2012 to -5.5% in 2013, to -.32% in 2014. (2015 & 2016 results were never released) * Won grand prize for region 3 loss prevention contest 2015 * Recruit, interview and hire on a regular basis to ensure a bench is kept for future job openings * Hired, trained and promoted 9 sales associates to part time keyholder positions, 5 sales associates to full time sales manager positions and 1 assistant manager to store manager * Recruited, interviewed and hired 3 store managers for multiple store locations within the district * On-Boarded and trained multiple sales associate, sales manager and store manager candidates for various store locations in the way of sales, operations, customer service, visuals, payroll, scheduling, store budgeting, HR, loss prevention and more * HR and Operations DOR manager for the entire district * Travel to other store locations to train staffs * Travel to other store locations to assist with visual presentation * Kept turnover rate lower than company average year over year * Coordinate and conduct district training meetings Show less



Vans

• Australia
• Retail Motor Vehicles
• 1 - 100 Employee

• Store Manager

  • Aug 2009 - Feb 2013

  * Consistently recruited, hired, developed and retained store personnel leading to a low turnover rate * Trained all employees on management DOR training, leading to low turnover and an increase in promotions at my store location * Hired, trained and promoted 7 sales associates to part time keyholder positions, 3 of them to full time assistant managers, and 3 assistant managers to store managers * Lead a team monthly to execute corporate visual floor sets which were used company wide * Decreased shrink results consistently at every store location and kept all results under the company average of -2.00% * Earned the prestigious “Kickin’ Shrink” button a total of 60 times in my almost 4 years with the company Show less



Zumiez

• United States
• Retail
• 700 & Above Employee

• Store Manager

  • Nov 2004 - Aug 2009

  * Proved my self-leadership which increased my chances of promotion. Moved from seasonal keyholder to full time assistant manager within 3 months, to store manager within a year * Personally responsible for 10 new store openings in various districts (San Diego mainly) within 2 years time * Hired, trained and promoted all 10 store managers in the new store locations, while assisting with the training and development of all assistant managers, keyholders and sales associates * Personally accountable for 9 out of 18 store teams at one time from sales to customer service to HR to loss prevention to merchandising to operations * Write and adjust schedules to ensure proper floor coverage * Conduct, coordinate and execute store and district meetings Show less