Ashley Primrose

Data Processing Team Lead at US Bioservices
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Contact Information
us****@****om
(386) 825-5501
Location
US
Languages
  • Spanish Professional working proficiency

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Bio

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Credentials

  • Certified Pharmacy Technician
    Texas State Board of Pharmacy
    Jan, 2016
    - Nov, 2024

Experience

  • US Bioservices
    • United States
    • Pharmaceutical Manufacturing
    • 100 - 200 Employee
    • Data Processing Team Lead
      • Feb 2020 - Present

      Coached and directed a team of data processing coordinators to achieve aggressive team targets and business goals while maintaining employee engagement. Charged with database management, prepared and maintained production schedules for the team to ensure production was completed on time. Served in the role of the primary point of contact and subject matter expert for the department, answering referral questions, navigating ScriptMed, and troubleshooting any errors on incoming orders. Maintained data security protocols for client data and maintained within the company’s proprietary system.Stepped in as a new hire and quickly became productive through cross-training to take ownership of the stage, increased personal production, and improved processes within the role.

    • Data Processing Technician
      • Mar 2019 - Present

      Entered patient data in ScriptMed, contacted physician offices to clarify prescription questions and ensured quality data input while mindful of HIPAA regulations. Verified data by reviewing, correcting, deleting, or reentering data, combining data from systems as needed when account information was incomplete, and purged files to eliminate duplication of data. Resolved emergent issues, referred any unresolved matters to the appropriate management team, and assisted new and existing team members with best practice techniques. Cultivated a strong team environment, including the practice of customer service excellence, serving as a role model.

    • Data Processing Supervisor
      • May 2021 - Oct 2022

      Team management, including talent acquisition, performance management, coaching, training and development, and corrective action. Foster a process improvement culture, identify opportunities to optimize processes, reduce costs, save time, and deploy plans that result in greater operational efficiencies. Risk mitigation and remediation and strategizing production maximization, such as managing staffing levels and effective resource management.

  • Cedra Pharmacy
    • United States
    • Pharmaceutical Manufacturing
    • 1 - 100 Employee
    • Certified Pharmacy Technician
      • Feb 2017 - Apr 2018

      Retrieved the correct medication, counting accuracy of pills or capsules, compounding medications, and typing prescriptions with the accuracy of patient information, doctors' information, and prescribed medication. Dispensed the correct medication to the correct customer, answered basic questions, registered awareness, and provided information in a timely manner. Assisted doctor offices with prior authorizations, compounded creams, handled insurance troubleshooting and filed prescriptions. Retrieved the correct medication, counting accuracy of pills or capsules, compounding medications, and typing prescriptions with the accuracy of patient information, doctors' information, and prescribed medication. Dispensed the correct medication to the correct customer, answered basic questions, registered awareness, and provided information in a timely manner. Assisted doctor offices with prior authorizations, compounded creams, handled insurance troubleshooting and filed prescriptions.

  • Walmart
    • United States
    • Retail
    • 700 & Above Employee
    • Certified Pharmacy Technician
      • Dec 2015 - Nov 2016

      Typed, filled, and sold prescriptions, filed prescription hard copies according to Walmart SOP, and leveraged knowledge of Spanish. Typed, filled, and sold prescriptions, filed prescription hard copies according to Walmart SOP, and leveraged knowledge of Spanish.

  • Walgreens
    • United States
    • Retail
    • 700 & Above Employee
    • Certified Pharmacy Technician
      • Sep 2014 - Dec 2015

      Sponsored by Walgreens to obtain pharmacy technician certification, trained, and then worked at a high volume Walgreens (500+ scripts a day). Filled prescriptions, managed inventory, processed returns, and sold prescriptions and compounded creams and capsules. Sponsored by Walgreens to obtain pharmacy technician certification, trained, and then worked at a high volume Walgreens (500+ scripts a day). Filled prescriptions, managed inventory, processed returns, and sold prescriptions and compounded creams and capsules.

Education

  • The University of Texas at Dallas
    Bachelor of Science - BS, Software Engineering
  • Collin College
    Associate of Science - AS, Sciences
    2012 - 2018

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