Experience

Allied Express

• Australia
• Transportation, Logistics, Supply Chain and Storage
• 100 - 200 Employee

• Talent Search Manager

  • Jun 2021 - Present

• Recruitment Administration Manager

  • Aug 2020 - Jun 2021

  - Reporting directly to the CEO on national recruitment- Keeping up to date on recruitment requirements for each department across the country- Strong focus on gaining driver leads daily for our fleet departments - Recruiting on different platforms and social media- Short listing, interviewing and offering jobs to candidates - Arranging interviews for senior management via zoom or face to face meetings - Consistently looking for new ways to recruit - Coordinate with department managers to forecast future hiring needs- Overseeing each employees probation's- Issuing new employment letters and documents to new staff- Updating company procedures and policies - Creating marketing materials for office events- Assisting in running driver events nationally, throughout the year- Wipe out the use of outside hire - Compiling recruitment reports to GM's and CEO- Building up recruitment databases- Compile/design and distribute KPI Reports for all major accounts Show less

• PA to General Manager of Sales and Driver Recruitment

  • Feb 2020 - Jul 2020

  - Monitoring each sales reps weekly schedules - Compiling sale reports for Managing Director, GM and CEO- Issuing new leads to follow up - Taking calls and passing on messages- Diary management- Booking in interviews and making appointments - Booking in recruitment meeting weekly with all states and managers- Sending out bulk emails/SMS to past and future candidates for driver recruitment- Introduced new ways to recruit for drivers - Monitoring and reporting on each driver lead that came through - Make marketing materials for sale campaign emails/office events - Compile/design and distribute KPI Reports for all major accounts Show less

• On Leave - Maternity

  • May 2019 - Jan 2020

• PA to National Administration Manager

  • Mar 2017 - Apr 2019

  - Provide high quality assistance to the National Admin Manger- Diary management- Answering phone call, scheduling meetings and appointments - Taking notes in management meetings- Regularly updating national phone listing - Ordering office supplies- Handling warranty and transit claims nationally- Investigating, documenting, processing claims for loss and damages- Handling sensitive information in a confidential manner- Compiling recruitment reports to managers and CEO - Running recruitment ads on a variety of platforms - Arranging interviews for managers- Phone screening and short listing candidates - Issuing employment letters and starting documents to new staff- Issuing 3 months and 6 months probation to staff and managers - Updating company procedures and policies Show less

• Head of Quality Control Team

  • Apr 2016 - Feb 2017

  - Supervision/Management of QC Team- Assisting the Call Centre Manager with supervision- Ensuring procedures are followed and KPIS are met- Responding to escalated enquiries from account managers and customer service- Enhance and improve efficiency in all key areas of quality Customer Service- Understanding customer service requirements of all our major clients- Solving service issues and providing resolution efficiently- Following up on PODS for all major clients Show less

• Customer Service, Investigations, AET/AOE, Sameday

  • Aug 2014 - Mar 2016

  - Effectively and accurately book all jobs (Courier, Taxi Truck and Freight) into the booking system.- Answer incoming calls efficiently and in line with company requirements.- Receive and respond to AET customer service enquiries promptly and professionally.- Applying a proactive approach to effectively and efficiently resolve all customer queries by communicating with operators and drivers.- Carefully monitoring priority customers along with drivers allocated to specific set runs.- Ensure that the client or receiver has checked their consignment details online prior to calling into the queue.- Liaise with the appropriate depots in each state or appropriate agent to obtain information in regards to the enquiry in a professional and effective manner.- Update the clients on the investigation events on a daily basis and ensure all investigation notes are added to the portal to assist the First Call Resolution staff if the client calls in for an update.- Ensure regional collections are completed via the agent network.- Ensure Pre-alerted and monitored deliveries are performed.- Liaise with the airlines to execute same day and next flight bookings. Show less