Experience

USAA Auto Insurance
• United States
• Insurance
• 100 - 200 Employee
• Senior Injury Adjuster

  • Jul 2023 - Present


GEICO

• United States
• Insurance
• 700 & Above Employee

• Injury Claims Adjuster

  • Jan 2019 - Jul 2023

  • Manage, investigate, and evaluate claims for resolution • Investigation include coverage, liability, damages, and injury claims presented by insured and claimants • Assess and evaluate injury documentation submitted by attorneys and claimants • Submitting settlement offers within a timely manner within authority levels • Maintains a professional relationship with attorneys and litigation teams to resolve claims • Ensures full resolution on claims and client concerns while keeping the customers well informed • Maintain detailed notes on client files and interactions, submits the proper and adequate reserves, and response to written and verbal communication in a timely manner • Provide excellent customer service while maintaining top performing numbers • Managed and trained new hires to become well rounded claim adjusters • Shared knowledge and experience to new hires on best practices, scheduling, and how to manage customer expectations • Managed and reviewed individuals on performance with meeting their monthly goals • Handled escalated client concerns and complaints to ensure client satisfaction • Responsible for Human Resource functions for employees including performance management process, hiring, terminations, managing time and attendance • Conduct audits for the department to identity areas of opportunity to improve claim handling time and associate performance • Provide guidance and support to other team members and the department • Help underperforming claim representatives handle their clients issues, schedules, time management, and their ability to ensure resolution for clients Show less



City of Chesapeake

• United States
• Government Administration
• 300 - 400 Employee

• Family Service Specialist

  • Apr 2017 - Jan 2019

  -Assessing, arranging, scheduling, and coordinating immediate services and meetings for clients. -Provide limited counseling and crisis intervention services to clients for conflict resolution. -Demonstrate a high level of organization and being timely with documentation in a fast pace environment. -Demonstrate excellent customer service skills to ensure the clients willingness to work with the agency and other services in the community. -Assessing, arranging, scheduling, and coordinating immediate services and meetings for clients. -Provide limited counseling and crisis intervention services to clients for conflict resolution. -Demonstrate a high level of organization and being timely with documentation in a fast pace environment. -Demonstrate excellent customer service skills to ensure the clients willingness to work with the agency and other services in the community.



Hampton Healthy Families

• United States
• Civic and Social Organizations
• 1 - 100 Employee

• Family Resource Specialist

  • Feb 2016 - Apr 2017

  -Conduct screens and assessments using a screening tool with families to identify clients who are eligible for the agency’s services. -Make appropriate referrals to community resources for clients. -Participate in community outreach and sale efforts to promote programs provided by the agency. -Conduct screens and assessments using a screening tool with families to identify clients who are eligible for the agency’s services. -Make appropriate referrals to community resources for clients. -Participate in community outreach and sale efforts to promote programs provided by the agency.



Adoptions From The Heart

• United States
• Individual and Family Services
• 1 - 100 Employee

• Adoption Counselor

  • Sep 2014 - Feb 2016

  -Conducting interviews with clients, assessing background information, and make a determination of suitability for the agency. -Establishing and maintain a contact database for families throughout the United States. -Assist clients by giving onsite training of skills deemed necessary by the agency. -Participate in outreach efforts to various public and private agencies/organizations in an effort to spread awareness of the services provided by the agency. -Conducting interviews with clients, assessing background information, and make a determination of suitability for the agency. -Establishing and maintain a contact database for families throughout the United States. -Assist clients by giving onsite training of skills deemed necessary by the agency. -Participate in outreach efforts to various public and private agencies/organizations in an effort to spread awareness of the services provided by the agency.