PMO Analyst

• Jun 2022 - Present

Administrative & Marketing Manager

• Aug 2021 - Mar 2022

From conceptual planning through schedule management and final implementation, I direct marketing projects from start to finish. Additionally, I formulate reports and documentation detailing the performance of promotional campaigns to find areas in need of improvement, as well as highlight the campaign's successes. By coordinating between departments, I ensure interdepartmental quality control and improve processes. While projects are in progress, I oversee team members, contractors, and consultants, ensuring on-time completion of key deliverables. I also research, propose, and execute vendor agreements, decreasing costs and improving services. In addition to the company's marketing efforts, I also directly manage and oversee the CEO's inbox and calendar. Working in tandem with the Operations Manager, I also create workflows and SOPs for marketing and administrative projects and processes. • By streamlining processes, monitoring budgets, leveraging communications materials, and developing new protocols, I've found ways to decrease marketing costs. • Related to that, I boost brand awareness and generate leads, conducting internal and external marketing programs and campaigns. • I've directed several email campaigns, a mini-course launch, membership program enrollment, and software migration projects simultaneously. Show less

Virtual Executive Assistant

• Apr 2021 - Jul 2021

At Belay, I performed market analyses, researched latest trends, created and analyzed SEO outreach goals. To improve SEO, I updated webpage content for higher keyword relevancy. I also corresponded with clients to expand marketing channels and deepen relationships. • When I saw that administrative processes weren't running as fluidly as they could, I streamlined and standardized administrative processes by implementing Slack, Notion, and Google Workplace Suite. At Belay, I performed market analyses, researched latest trends, created and analyzed SEO outreach goals. To improve SEO, I updated webpage content for higher keyword relevancy. I also corresponded with clients to expand marketing channels and deepen relationships. • When I saw that administrative processes weren't running as fluidly as they could, I streamlined and standardized administrative processes by implementing Slack, Notion, and Google Workplace Suite.

Commercial Claims Representative

• Jan 2019 - Sep 2020

A rare feat, I executed claims adjustments with 100% compliance to the Department of Insurance standards for multiple consecutive months and processed high volumes of catastrophe claims within defined time-limits, dealing with multiple deadlines. I also guided policyholders through any issues or concerns. • Following my exemplary achievement in completing all claims-related tasks on time, and after only six months on the job, I was selected to develop and lead a department-wide training on task management after. • I was promoted to Commercial Claims Adjuster, a position usually attained after two years, within one year. Show less

Administrative and Marketing Assistant

• May 2016 - Dec 2018

I orchestrated logistical support for various events, reserving venues, preparing agendas, and coordinating multiple calendars. In addition, I documented and analyzed performance and sales data using spreadsheets and databases. In supporting the sales team to consistently hit sales goals and by designing and implementing strategic business plans, I created and developed long-lasting client relationships. I spearheaded major business initiatives to increase customer retention, sales, digital presence, brand awareness, and online traffic. • I established external and internal communications strategies for fundamental company initiatives such as live webinars, outbound mailing campaigns, and in-house executive briefings. • I was the chief source of support for the CEO, VP of Sales & Marketing, and a team of sales professionals. Show less

Dance Program Coordinator

• May 2011 - May 2016

I revitalized the dance and movement curriculum for more than 600 students. Additionally, I maximized budget effectiveness by developing specific project budgets which reduced costs and improved operational performance while ensuring quality. This included the optimization of a $30,000 program budget for the company's annual recital, which, after I amended it, brought in profits for the first time in the department's history. I revitalized the dance and movement curriculum for more than 600 students. Additionally, I maximized budget effectiveness by developing specific project budgets which reduced costs and improved operational performance while ensuring quality. This included the optimization of a $30,000 program budget for the company's annual recital, which, after I amended it, brought in profits for the first time in the department's history.

Dance Instructor

• Sep 1999 - May 2010

Proficiently developed and implemented stimulating curriculum for various class types Enthusiastically taught, inspired, managed and supervised large number of students from diverse backgrounds and various age and skill levels Executed effective time-management during classes Excellent communication and interpersonal skills used to effectively exchange broad scope of ideas and information to wide range of age levels, children through adulthood Recognized with special award for my original choreography and exceptional work with A Factor Dance company Show less