Experience

Solmetex, LLC

• United States
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Digital Marketing Coordinator

  • Mar 2021 - Present



TD

• Canada
• Banking
• 700 & Above Employee

• Customer Experience Coordinator

  • Oct 2019 - Mar 2021

  • Provide exceptional customer service by fulfilling customer demands• Independently solve banking-related inquiries for customers, such as fraud and disputes• Advertise and sell TD products, such as checking and savings accounts, to new and existing customers • Communicate with customers via telephone to update them on new services and ensure their accounts are in good standing

• Teller I

  • Oct 2018 - Sep 2019

  • Conduct banking transactions including check cashing, deposits, withdrawals, and exchanging foreign currency• Engage and educate customers with product information and generate referrals• Manage relationships with customers to ensure loyalty, create a positive brand image, and meet quarterly goals



New York & Company

• United States
• Retail
• 700 & Above Employee

• Key Holder

  • Aug 2018 - Sep 2018

  • Managed day-to-day store operations, including tracking sales goals, balancing registers, and opening/closing the store • Oversaw, guided, and motivated associates through training and incentives• Increased sales by recommending clothing items that suited customers’ styles• Provided exceptional customer service by communicating current store promotions and resolving customer concerns• Persuaded customers to apply for the company credit card • Managed day-to-day store operations, including tracking sales goals, balancing registers, and opening/closing the store • Oversaw, guided, and motivated associates through training and incentives• Increased sales by recommending clothing items that suited customers’ styles• Provided exceptional customer service by communicating current store promotions and resolving customer concerns• Persuaded customers to apply for the company credit card



Gap

• United States
• Retail
• 700 & Above Employee

• Store Associate

  • Sep 2016 - Jul 2018

  • Provided exemplary customer service on both the sales floor and registers by addressing customer concerns or questions • Ensured inventory was organized, restocked merchandise, and processed online orders • Trained approximately 10 new employees on company policies and procedures, managing registers, and assembling store fixtures/displays• Promoted company credit card by communicating its benefits to customers. Opened a total of 82 credit cards for the 2017 fiscal year, ranking first among all store associates