Senior Consultant

• ‏فبراير 2022 - - الحالي

Healthcare Manager (Patient Access)

• ‏مايو 2019 - ‏يونيو 2021

I provide leadership in the development of departmental and system goals to ensure optimal care delivery in support of patient access director and assistant VP for a 360-bed full-service hospital. In this role, I supervised, hired, trained, evaluated, and motivated staff consisting of 2 patient access supervisors and 30 patient access registrars (including 4 leads).In addition to providing patient access education and support to 5 hospitals and 50+ clinics, I developed and oversaw execution of special projects. I managed and directed all Patient Access registration functions and provided collaborative coordination of medical and nursing management of care. Duties included creating staff schedules, ensuring coverage, and maintaining quality assurance (QA) statistics.HIGHLIGHTS✯ Led team and project managed buildout and rollout of EPIC CrossCheck Patient Access quality tool across 5 hospitals and 50+ clinics. Improved entire health systems patient access / registration quality scores from 80% or less to over 95% in less than 6 months.✯ Reduced EPIC Patient Access accounts with registration errors from 4,000+ to under 300. Reduced financial impact from $7 million to under $1 million within 8 months.✯ Increased monthly point of service (POS) collections revenue by over 800% (from $10,000 to over $90,000) in 1 year.✯ Led implementation of insurance authorization process for diagnostic testing and procedures where none existed. Reversed trend of millions lost in insurance reimbursement. ✯ Selected for role of facility project manager for all non-clinical aspects (staffing, reporting, and process improvement) of COVID-19 testing site operations, testing up to 200 patients daily from 03/2020 to 07/2020.✯ Served as project manager, overseeing all non-clinical aspects of mass vaccination rollout project held at New Orleans Convention Center, coordinating state and federal resources to deliver up to 3,000 vaccinations daily from 03/2001 to 05/2001.

Patient Access Manager

• ‏يوليو 2013 - ‏مايو 2019

I supervised, trained, evaluated, and motivated a staff of 35 Emergency Department Registration, including 7 leads and Bed Management staff for a 435-bed full-service hospital. I developed, evaluated, and implemented standard operating procedures (SOPs), while overseeing new hire training and continuing education on patient registration processes and procedures. Along with composing daily schedules, I managed employee time utilization, monitored performance, and established / maintained positive relationships internal and external hospital departments.HIGHLIGHTS✯ Implemented key performance indicator (KPI) improvement projects, maintaining compliance scores of 95% and above in areas of Medicare Secondary Payer Questionnaire (MSPQ) completion, required registration form completion, preferred language selection, and POS collection.✯ Vetted, selected, onboarded, and managed third party applications for Cerner (Change Healthcare) and Epic (Experian, On-Base, nThrive, Conifer, Five9) build and go-live. Played key role in build, training, and implementation of both systems. Engaged with third party vendors and internal technical services groups to manage priorities, tasks, and development efforts for Epic Go-Live.✯ Performed selection, testing, rollout, troubleshooting, and end user training of OnBase e-signature hardware / software and credit card hardware / software.✯ Created PRN pool process that facilitated more efficient staffing and reduced overtime pay expense.✯ Successfully implemented numerous patient access applications that notably increased quality and productivity in areas of real time eligibility, quality assurance, and document processing using programs such as Experian, Relay Health, OnBase, and nThrive, among others.✯ Re-developed new hire training program, which included development of PowerPoint presentations / documents and hands-on training program. Slashed turnover and better prepared new hires for immediate contribution.

Infusion Suite Coordinator

• ‏يونيو 2012 - ‏يوليو 2013

In this position, I coordinated patients’ visits to Infusion Suite and Oncology and Hematology Clinic, serving as a patient experience champion. Duties involved assisting with registrations, authorizations, financial counseling, collecting, reimbursement, and billing. I scheduled patients, reviewed benefits and payment options, and pursued optimal payment option for patients. In addition to tracking the latest trends in grants / assistance programs and applying expert knowledge of governmental and commercial insurance related to oncology, hematology, and chemotherapy, I worked with the Billing Office to develop effective payment plans.HIGHLIGHTS✯ Developed procedures to optimize timeliness and accuracy of chemotherapy and infusion authorization completions, which maximized reimbursement and reduced number of denials.✯ Teamed with clinical staff to develop several workflows and processes for new Oncology Infusion Suite credited with optimizing patient experience.

Patient Access Senior Rep Admitting / Bed Management

• ‏أكتوبر 2010 - ‏يونيو 2012

This role involved securing benefits and authorization data to complete patient registration for hospital admissions. I worked with the house supervisor and nursing units to recognize needs and facilitate timely admissions, transfers, and discharges, along with notifying insurance companies of admissions. My duties also included mentoring and training new staff.