Experience

Abound Credit Union

• United States
• Financial Services
• 100 - 200 Employee

• Member Resource Branch

  • Mar 2023 - Present

  United States



Rue Gilt Groupe

• United States
• Retail
• 300 - 400 Employee

• Warehouse Associate

  • Jan 2023 - Jan 2023

  Shepherdsville, Kentucky, United States



KEEN

• United States
• Apparel & Fashion
• 400 - 500 Employee

• Warehouse Associate

  • Aug 2022 - Jan 2023

  Louisville, Kentucky, United States



Consumer Cellular, Inc.

• United States
• Telecommunications
• 700 & Above Employee

• Customer Service Representative

  • May 2022 - Aug 2022

  Louisville, Kentucky, United States



ProLogistix

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Warehouse Associate

  • Jan 2022 - Apr 2022



Globe Life

• United States
• Insurance
• 700 & Above Employee

• Licensed Insurance Agent

  • Aug 2021 - Oct 2021



Verizon

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Analyst- Cust Svc Quality

  • Mar 2021 - Jul 2021

  Work from home



Bluegrass Cellular

• United States
• Telecommunications
• 100 - 200 Employee

• Customer Experience Specialist

  • May 2020 - Mar 2021

  Responding to customer surveys in a timely manner Sending up customer feedback for review Providing training opportunities for representatives to better their interactions Maintaining monthly reports Training new representatives to fulfill their roles Maintaining knowledge of the company

• Customer Service Representative III

  • Jun 2019 - May 2020

  Elizabethtown, Kentucky, United States Maintaining or exceeding an interaction handle rate of 3.57% Completing all tasks in a timely manner Answering calls and assisting customers with their needs in a friendly, professional manner Participating in Key Performance Indicators Responding to customer chats and emails quickly and effectively Training new representatives to fulfill their roles Maintaining knowledge of the company Being a leader and taking initiative to reach out to those who need assistance

• Customer Service Representative II

  • Dec 2017 - Jun 2019

  Elizabethtown, Kentucky, United States Maintaining or exceeding an interaction handle rate of 3.57% Completing all tasks in a timely manner Answering calls and assisting customers with their needs in a friendly, professional manner Participating in Key Performance Indicators Responding to customer chats and emails quickly and effectively Training new representatives to fulfill their roles Maintaining knowledge of the company Assisting employees with their needs

• Customer Service Representative

  • Sep 2017 - Dec 2017

  Elizabethtown, Kentucky, United States Maintaining or exceeding an interaction handle rate of 3.57% Completing all tasks in a timely manner Answering calls and assisting customers with their needs in a friendly, professional manner Participating in Key Performance Indicators Responding to customer chats and emails quickly and effectively Training new representatives to fulfill their roles Maintaining knowledge of the company