Experience

shopPOPdisplays

• Retail
• 1 - 100 Employee

• E-commerce Customer Service Manager

  • Sep 2016 - Mar 2020

  • Directed hiring, training, or performance evaluations of customer service representatives and oversee their daily activities • Established charges for services requested, collect deposits or payments, or arrange for billing • Tracked records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken • Communicated with customers by telephone or email to provide information about products or services, take or enter… Show more • Directed hiring, training, or performance evaluations of customer service representatives and oversee their daily activities • Established charges for services requested, collect deposits or payments, or arrange for billing • Tracked records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken • Communicated with customers by telephone or email to provide information about products or services, take or enter orders, cancel orders, or obtain details of complaints • Performed in promotional activities working with developers, advertisers, or production managers, to market products or services Show less • Directed hiring, training, or performance evaluations of customer service representatives and oversee their daily activities • Established charges for services requested, collect deposits or payments, or arrange for billing • Tracked records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken • Communicated with customers by telephone or email to provide information about products or services, take or enter… Show more • Directed hiring, training, or performance evaluations of customer service representatives and oversee their daily activities • Established charges for services requested, collect deposits or payments, or arrange for billing • Tracked records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken • Communicated with customers by telephone or email to provide information about products or services, take or enter orders, cancel orders, or obtain details of complaints • Performed in promotional activities working with developers, advertisers, or production managers, to market products or services Show less



The Supplies Guys

• Midland park new jersey

• Marketing Sales Representative

  • Oct 2014 - Jun 2016

  • Processed orders, prepared change of address records, or issue service discontinuance orders, using computers • Recommended improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems • Compared disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods • Resolved customer service or billing complaints by performing activities such as exchanging… Show more • Processed orders, prepared change of address records, or issue service discontinuance orders, using computers • Recommended improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems • Compared disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods • Resolved customer service or billing complaints by performing activities such as exchanging merchandise • Contacted customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments • Managed over 50 customer inbound and outbound calls per day Show less • Processed orders, prepared change of address records, or issue service discontinuance orders, using computers • Recommended improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems • Compared disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods • Resolved customer service or billing complaints by performing activities such as exchanging… Show more • Processed orders, prepared change of address records, or issue service discontinuance orders, using computers • Recommended improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems • Compared disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods • Resolved customer service or billing complaints by performing activities such as exchanging merchandise • Contacted customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments • Managed over 50 customer inbound and outbound calls per day Show less



Holy Name Medical Center

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Food and Nutrition Aid

  • Jul 2008 - Apr 2016

  • Counseled individuals on basic rules of good nutrition, healthy eating habits, and nutrition monitoring to improve their quality of life • Obtained and evaluated dietary histories of individuals to plan nutritional programs • Observed patient food intake and report progress and dietary problems to dietician • Collected and authorized payments of guests • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies • Restocked and… Show more • Counseled individuals on basic rules of good nutrition, healthy eating habits, and nutrition monitoring to improve their quality of life • Obtained and evaluated dietary histories of individuals to plan nutritional programs • Observed patient food intake and report progress and dietary problems to dietician • Collected and authorized payments of guests • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies • Restocked and organized merchandise in front lanes • Created price tags and merchandise signs

• E.R. Registrar

  • Sep 2012 - Apr 2015

  • Maintained health records and verify patients' insurances • Processed all payments, issue receipts, refunds, credits, or change due to customers • Reviewed records for completeness, accuracy, and compliance with regulations • Answered telephones, and direct calls to appropriate staff • Greeted visitors, ascertain purpose of visit, and direct them to appropriate staff • Actively listened to customers, handled concerns quickly and escalated major issues to… Show more • Maintained health records and verify patients' insurances • Processed all payments, issue receipts, refunds, credits, or change due to customers • Reviewed records for completeness, accuracy, and compliance with regulations • Answered telephones, and direct calls to appropriate staff • Greeted visitors, ascertain purpose of visit, and direct them to appropriate staff • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor • Developed and maintained courteous and effective working relationships



Bloomingdale's

• United States
• Retail
• 700 & Above Employee

• Merchandiser

  • Mar 2013 - Oct 2014

  • Monitored and replenished display inventory and restructured according to available stock • Created interior displays to promote products in alignment with corporate sales objectives • Promoted seasonal products and trends to move stock and prepare for incoming inventory • Enhanced overall store appearance by applying careful consideration to product and display locations • Arranged consistent shelves, bins and racks at 2 locations by following established planograms • Monitored and replenished display inventory and restructured according to available stock • Created interior displays to promote products in alignment with corporate sales objectives • Promoted seasonal products and trends to move stock and prepare for incoming inventory • Enhanced overall store appearance by applying careful consideration to product and display locations • Arranged consistent shelves, bins and racks at 2 locations by following established planograms