Experience

Southwest Louisiana Area Health Education Center
• Health and Human Services
• 1 - 100 Employee
• Chief Operating Officer

  • Nov 2022 - Present


A Ruby Consulting, LLC.

• Owner/Consultant

  • Apr 2021 - Present

  - Capacity-building consultant specializing in organizational structure, talent recruitment, and training & development. - Long-term strategist assisting with the development of organization strategic planning and implementation. - Resource development lead providing grant writing services and bookkeeping practices for small-to medium-sized organizations. - Capacity-building consultant specializing in organizational structure, talent recruitment, and training & development. - Long-term strategist assisting with the development of organization strategic planning and implementation. - Resource development lead providing grant writing services and bookkeeping practices for small-to medium-sized organizations.



Mid City Redevelopment Alliance

• United States
• Non-profit Organizations
• 1 - 100 Employee

• • Jun 2021 - Nov 2022

• • May 2020 - Nov 2022

  -Maintain & Develop External Relationships with Partners, Investors, and Stakeholders -Manage Grant Strategy along with grant writing, tracking and reporting

• • May 2019 - May 2020

  -Responsible for all Human Resource functions for the organization -Supervise Facility Maintenance, Commercial Property Management, and Warehouse Operations

• • Aug 2018 - May 2019

  -Responsible for the management of the Non-Profit organization’s financial operations, office administration, and support for the Executive Director.-Works to ensure a quality experience for all visitors to the office regardless of program interaction. -Serves as liaison for the Board of Directors and all departments of the organization.



AT&T

• United States
• Telecommunications
• 700 & Above Employee

• • 2016 - 2017

  Promoted to management position to recruit, train, and supervise 25+ customer service reps for the Sales Support Team. Develop successful tracking applications and tools to gage the customer experience to ensure accountability of the team. Implement effective HR policies to ensure all practices are in compliance with labor and employment regulations. - Conduct several seminars for employees to inform team on AT&T Customer Experience Behavior and Non-negotiables - Increase employee morale through creating and planning team builder activities and recognition celebrations - Recruiter for Market in-store job fairs and handler for new hire onboarding programs Show less

• • 2015 - 2016

  Managed store’s rate of penetration, revenue intensity, return on operations, and company reputation. Coached new incoming employees about the expectations desired of the company and how their position contributes to the growth of the business. Conducted ongoing employee evaluations to identify and correct improvement areas. - Accomplished an audit of 88.51% in 2015 - M.O.M. increased in Strategic Products & Customer Experience - Coach and Develop Leadership/ Frontline Sellers on team engagement Show less

• • 2012 - 2015

  Assist in developing customer relationship systems to communicate new product offerings through knowledge of equipment, sales promotions, as well as company and competitor offers. Foster an environment in which guest enjoy high levels of service and employee are motivated to deliver top performance. Instrumental in strategic planning to increase sales in the market.- Contributed to location being in the Top 25% in the Nation 3rd Quarter in 2014- Acadiana Market “Hot Topics” Trainer - Lead a team of 20+ employees in daily sales and operational task Show less

• • 2008 - 2012

  Fast paced position geared toward technology and customer service excellence. Executed problem-solving skills to determine solutions for clients in escalated situations. Evaluated new and existing products to measure performance. Processed files that met company requirements and maintained accurate and up-to-date documentation of project details. Manage front-end operations to ensure friendly and efficient transactions at checkout- Proficient in the use of database tools and another data-manipulation software- Ability to manage shifting priorities on multiple projects while maintaining quality of work product Show less