Experience

Finbond Heavy Machinery Sdn Bhd

• Malaysia
• Machinery Manufacturing
• 1 - 100 Employee

• Senior Customer Service Executive

  • Oct 2020 - Present

  ~Check and approve daily Service Job Card, service & repair quotation. ~Handle all enquiries from customers, salesperson & service teams. ~Check daily workflow & liaise with CS team for arrangement of workforce. ~Conduct weekly meeting with service team & CS team. ~Liaise with factory on warranty claim, parts improvement & technical support. ~Check and approve daily Service Job Card, service & repair quotation. ~Handle all enquiries from customers, salesperson & service teams. ~Check daily workflow & liaise with CS team for arrangement of workforce. ~Conduct weekly meeting with service team & CS team. ~Liaise with factory on warranty claim, parts improvement & technical support.



I-Invest Caiptal

• United States

• Personal Assistant

  • Jan 2017 - Sep 2020

  ~Planning and organizing meetings, trainings, campaigns and workshops for online and offline basis. ~Preparing and compiling accounts, reports and presentations. ~Dealing with correspondence email and phone calls. ~Managing databases (clients data, financial records and etc ) and ad hoc projects. ~Planning and organizing meetings, trainings, campaigns and workshops for online and offline basis. ~Preparing and compiling accounts, reports and presentations. ~Dealing with correspondence email and phone calls. ~Managing databases (clients data, financial records and etc ) and ad hoc projects.



Fike Asia Pacific

• Malaysia
• Industrial Machinery Manufacturing
• 1 - 100 Employee

• International Customer Service Representative

  • Feb 2015 - Nov 2016

  ~Resolve product or service problems by clarifying the customer’s complaint; determining the cause of problems; come out with best solutions; follow up the progress. ~Troubleshoot and resolve operational issues escalated by CS team members, and implement preventive measures. ~Regularly review of work flow and propose improvement to ensure smooth daily operation. ~Monitor order processing status and liaise with Sales, Account and Logistic Team on the order delivery status as well as product claim and return of cargos. Show less