Manager of Behavioral Health Utilization Management

• Nov 2022 - Present

Clinical Coordinator Supervisor

• Feb 2022 - Nov 2022

Clinical Coordinator

• Jan 2021 - Feb 2022

Crisis Diversion Manager

• Mar 2018 - Jan 2021

• Directly and indirectly supervise the Mobile Crisis, Walk-In Clinic, and Crisis Intervention Team, totaling approximately 35 individuals • Use of Trauma-Informed Care trainings to help staff better serve clients and the community • Work closely with providers involved in client’s care to create solutions to better serve them and to better serve future clients • Provide support 24/7 to all of the Acute Care Campus through Leadership on Call • Continue to standardize all processes… Show more • Directly and indirectly supervise the Mobile Crisis, Walk-In Clinic, and Crisis Intervention Team, totaling approximately 35 individuals • Use of Trauma-Informed Care trainings to help staff better serve clients and the community • Work closely with providers involved in client’s care to create solutions to better serve them and to better serve future clients • Provide support 24/7 to all of the Acute Care Campus through Leadership on Call • Continue to standardize all processes and procedures across all teams • Increased employee engagement 41% in the first six months of position • Revamped Co-Responder Team and model to better suit the community needs and create accountability for the team • Standardized billing practices and increased billable services 400% while maintaining current staffing costs. • Participation in leadership development and professional coaching Show less • Directly and indirectly supervise the Mobile Crisis, Walk-In Clinic, and Crisis Intervention Team, totaling approximately 35 individuals • Use of Trauma-Informed Care trainings to help staff better serve clients and the community • Work closely with providers involved in client’s care to create solutions to better serve them and to better serve future clients • Provide support 24/7 to all of the Acute Care Campus through Leadership on Call • Continue to standardize all processes… Show more • Directly and indirectly supervise the Mobile Crisis, Walk-In Clinic, and Crisis Intervention Team, totaling approximately 35 individuals • Use of Trauma-Informed Care trainings to help staff better serve clients and the community • Work closely with providers involved in client’s care to create solutions to better serve them and to better serve future clients • Provide support 24/7 to all of the Acute Care Campus through Leadership on Call • Continue to standardize all processes and procedures across all teams • Increased employee engagement 41% in the first six months of position • Revamped Co-Responder Team and model to better suit the community needs and create accountability for the team • Standardized billing practices and increased billable services 400% while maintaining current staffing costs. • Participation in leadership development and professional coaching Show less

Utilization Reviewer

• Mar 2015 - Mar 2018

• Review requests for the following: Inpatient, Subacute, Residential, Day Treatment, In-Home Therapy, Substance Abuse Intensive Outpatient Treatment, and Respite Care. • Work with multiple different agencies and specialists to determine the best care for each unique member • Facilitate communication with all parties involved, triaging client needs, development and decision for client care • Developed new protocols for Emergency Services Clinicians • Met budget consistently while… Show more • Review requests for the following: Inpatient, Subacute, Residential, Day Treatment, In-Home Therapy, Substance Abuse Intensive Outpatient Treatment, and Respite Care. • Work with multiple different agencies and specialists to determine the best care for each unique member • Facilitate communication with all parties involved, triaging client needs, development and decision for client care • Developed new protocols for Emergency Services Clinicians • Met budget consistently while still engaging members in appropriate levels of care • Implemented state requirements related to Early Periodic Screening Diagnosis and Treatment Show less • Review requests for the following: Inpatient, Subacute, Residential, Day Treatment, In-Home Therapy, Substance Abuse Intensive Outpatient Treatment, and Respite Care. • Work with multiple different agencies and specialists to determine the best care for each unique member • Facilitate communication with all parties involved, triaging client needs, development and decision for client care • Developed new protocols for Emergency Services Clinicians • Met budget consistently while… Show more • Review requests for the following: Inpatient, Subacute, Residential, Day Treatment, In-Home Therapy, Substance Abuse Intensive Outpatient Treatment, and Respite Care. • Work with multiple different agencies and specialists to determine the best care for each unique member • Facilitate communication with all parties involved, triaging client needs, development and decision for client care • Developed new protocols for Emergency Services Clinicians • Met budget consistently while still engaging members in appropriate levels of care • Implemented state requirements related to Early Periodic Screening Diagnosis and Treatment Show less

Emergency Services Clinician

• Jul 2014 - Aug 2016

Mobile Crisis/Emergency Services Clinician • Lead clinician managing unlicensed clinicians, case managers, and peers • Provided supervision hours for unlicensed clinicians • Regularly managed crisis situations in the Walk In Clinic • Completed emergency evaluations in emergency rooms and the community, triaging the needs • 27-65 higher level of care decision making • Conducted trainings with staff members Offense Specific Therapist • Lead clinician managing… Show more Mobile Crisis/Emergency Services Clinician • Lead clinician managing unlicensed clinicians, case managers, and peers • Provided supervision hours for unlicensed clinicians • Regularly managed crisis situations in the Walk In Clinic • Completed emergency evaluations in emergency rooms and the community, triaging the needs • 27-65 higher level of care decision making • Conducted trainings with staff members Offense Specific Therapist • Lead clinician managing unlicensed clinicians and interns • Conducted individual and group therapy sessions • Specialized in therapy of offenders who were not admitting to the offense they were convicted of/pled to • Sex Offender Management Board Certified Therapist • Supervision of Interns • Presented documentation for court hearings, conferred with attorneys, and was an expert witness in court proceedings

Forensic Mental Health Therapist

• Aug 2012 - Nov 2014

• Lead clinician • Conducted individual and group therapy sessions • Specialized in therapy of offenders who were not admitting to the offense they were convicted of/pled to • Sex Offender Management Board Certified Therapist • Supervision of Interns • Presented documentation for court hearings, conferred with attorneys, and was an expert witness in court proceedings

Forensic Mental Health Therapist

• Jul 2010 - Aug 2012

• Conducted individual and group therapy sessions • Specialized in therapy of offenders who were not admitting to the offense they were convicted of/pled to • Sex Offender Management Board Certified Therapist • Presented documentation for court hearings and was an expert witness in court proceedings • Conducted individual and group therapy sessions • Specialized in therapy of offenders who were not admitting to the offense they were convicted of/pled to • Sex Offender Management Board Certified Therapist • Presented documentation for court hearings and was an expert witness in court proceedings

Child Sexual Abuse Caseworker

• Jun 2009 - Jul 2010

• Supervised placement of children and coordinated parent/child visits. • Determined placement options for children • Evaluated and assessed family needs for services • Monitor progress of clients and modify case plans as needed • Contacted community resources such as law enforcement and medical personnel to obtain additional information, coordinate services, or secure their assistance with families • Presented documentation for court hearings, conferred with attorneys, and… Show more • Supervised placement of children and coordinated parent/child visits. • Determined placement options for children • Evaluated and assessed family needs for services • Monitor progress of clients and modify case plans as needed • Contacted community resources such as law enforcement and medical personnel to obtain additional information, coordinate services, or secure their assistance with families • Presented documentation for court hearings, conferred with attorneys, and was an expert witness in court proceedings Show less • Supervised placement of children and coordinated parent/child visits. • Determined placement options for children • Evaluated and assessed family needs for services • Monitor progress of clients and modify case plans as needed • Contacted community resources such as law enforcement and medical personnel to obtain additional information, coordinate services, or secure their assistance with families • Presented documentation for court hearings, conferred with attorneys, and… Show more • Supervised placement of children and coordinated parent/child visits. • Determined placement options for children • Evaluated and assessed family needs for services • Monitor progress of clients and modify case plans as needed • Contacted community resources such as law enforcement and medical personnel to obtain additional information, coordinate services, or secure their assistance with families • Presented documentation for court hearings, conferred with attorneys, and was an expert witness in court proceedings Show less

Child Abuse Caseworker

• Jun 2008 - Jun 2009

Supervise placement of children and coordinate parent/child visits. Determine when and if the child should be recommended to return to their home. Make evaluation and assessment of need for services. Provide crisis intake and/or develop long-term case plans appropriate to the child(ren) and family. Monitor progress of clients and modify case plans as needed. Provide individual or family counseling on an ongoing or crisis basis to children and their parents who are experiencing severe… Show more Supervise placement of children and coordinate parent/child visits. Determine when and if the child should be recommended to return to their home. Make evaluation and assessment of need for services. Provide crisis intake and/or develop long-term case plans appropriate to the child(ren) and family. Monitor progress of clients and modify case plans as needed. Provide individual or family counseling on an ongoing or crisis basis to children and their parents who are experiencing severe problems in the parent-child relationship. Make collateral contacts with such community resources as law enforcement and medical personnel to obtain additional information, coordinate services, or secure their assistance. Gather and consolidate background information to present as documentation for court hearings, progress reports, or summaries to facilitate appropriate placement. Participate in staffings with school, mental health facilities, child protection review teams and other professionals involved with the family. Attend court hearings, confer with attorneys, children family members, witnesses and significant others in reference to their respective roles. Provide a variety of ancillary assignments as needed including and maintaining client records and completing required forms and reports. Show less Supervise placement of children and coordinate parent/child visits. Determine when and if the child should be recommended to return to their home. Make evaluation and assessment of need for services. Provide crisis intake and/or develop long-term case plans appropriate to the child(ren) and family. Monitor progress of clients and modify case plans as needed. Provide individual or family counseling on an ongoing or crisis basis to children and their parents who are experiencing severe… Show more Supervise placement of children and coordinate parent/child visits. Determine when and if the child should be recommended to return to their home. Make evaluation and assessment of need for services. Provide crisis intake and/or develop long-term case plans appropriate to the child(ren) and family. Monitor progress of clients and modify case plans as needed. Provide individual or family counseling on an ongoing or crisis basis to children and their parents who are experiencing severe problems in the parent-child relationship. Make collateral contacts with such community resources as law enforcement and medical personnel to obtain additional information, coordinate services, or secure their assistance. Gather and consolidate background information to present as documentation for court hearings, progress reports, or summaries to facilitate appropriate placement. Participate in staffings with school, mental health facilities, child protection review teams and other professionals involved with the family. Attend court hearings, confer with attorneys, children family members, witnesses and significant others in reference to their respective roles. Provide a variety of ancillary assignments as needed including and maintaining client records and completing required forms and reports. Show less