Ashley Middleton
Director Of Operations at Mustang Heritage Foundation- Claim this Profile
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Bio
Credentials
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Google Project Management: Specialization
CourseraNov, 2021- Nov, 2024 -
Project Management Professional
Project Management InstituteSep, 2016- Nov, 2024
Experience
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Mustang Heritage Foundation
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United States
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Non-profit Organizations
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1 - 100 Employee
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Director Of Operations
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Nov 2021 - Present
● Source, coordinate, and maintain relationships with third party vendors to support business operations ● Act as the Salesforce administrator to optimize client information gathering, data reporting, and staff CRM training ● See projects through to completion to improve operational efficiency ● Source, coordinate, and maintain relationships with third party vendors to support business operations ● Act as the Salesforce administrator to optimize client information gathering, data reporting, and staff CRM training ● See projects through to completion to improve operational efficiency
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Austin Pets Alive!
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United States
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Philanthropic Fundraising Services
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100 - 200 Employee
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Cat Foster Program Manager
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Jun 2014 - Mar 2022
● Recruit, onboard, retain, and support one of the largest foster networks in the nation (>1400 foster families per year), focusing on difficult-to-place and high-needs animal populations with a goal to decrease unnecessary shelter deaths across Texas● Effectively and compassionately communicate animals’ marketing, medical, and placement needs to individual foster families and with the broader foster base in person, through email, via telephone, and via social media● Manage projects from planning to completion to increase program growth, improve foster experience, restructure programs, and create smoother program transitions for animals and fosters● Provide management with regular status reports on ongoing projects and program performance, advocate for program needs, and adjust program strategy as needed to align with larger organizational goals● Interface with other departments and organizations on behalf of the foster program● Coordinate animal movements with different individuals, departments, and both government and non-profit organizations across the state, working within multiple deadlines and resource constraints● Produce continuous year to year program growth and improvement by analyzing and acting on key performance indicators, including number of active and new fosters, retention of past fosters, number of foster placements, and animal length of stay● Manage, schedule, and promote involvement within a team of over 20 staff and volunteers, while guiding recruiting efforts, providing mentoring and support to the team, and achieving one of the lowest department turnover rates in the organization● Speak at annual national conferences to educate other organizations around building successful fostering and marketing programs Show less
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Cat Marketing Manager
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Jun 2013 - Oct 2014
● Assist organize and run off-site adoption events at local partner sites, such as Petsmart and Petco● Manage and promote involvement within a team of over 20 volunteers, while guiding recruiting efforts● Maintain online presence through multiple outlets, such as Facebook, Craigslist and Austin Pets Alive! website ● Develop marketing plans to drive adoptions of difficult to place and special needs cats resulting in a 93% adoption rate for 2013, which is a 20% increase over the previous year Show less
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Cat Marketing Intern
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Jan 2013 - May 2013
● Develop marketing plans to drive adoptions of difficult to place and special needs cats resulting in adoptions of 40% of the top 20 longest stay cats● Maintain online presence through multiple outlets, such as Facebook, Craigslist and Austin Pets Alive! website● Act as liaison between a youth group and Austin Pets Alive! to help organize project completion and effectiveness
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Austin Cat Sitters
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United States
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Veterinary Services
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1 - 100 Employee
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Manager
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Aug 2018 - Nov 2021
● Oversee the scheduling, training and work of over 30 contractors to ensure quality and provide support in the event of issues or emergencies ● Schedule, assist and intake over 3,400 clients while building long-term customer relationships ● Utilize project management skills for business process improvement and peak workload management projects ● Oversee the scheduling, training and work of over 30 contractors to ensure quality and provide support in the event of issues or emergencies ● Schedule, assist and intake over 3,400 clients while building long-term customer relationships ● Utilize project management skills for business process improvement and peak workload management projects
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Office Manager & Pet Care Specialist
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Jan 2015 - Oct 2018
● Provide excellent customer service to clients through in-person interactions, phone calls, text messages, and email ● Manage scheduling of up to five contractors while ensuring that they have the training, information, and materials necessary to fulfill clients’ needs ● Invoice clients for services provided and track usage of pre-paid services to provide timely billing ● Prepare weekly payroll for contractors based on services rendered ● Provide excellent customer service to clients through in-person interactions, phone calls, text messages, and email ● Manage scheduling of up to five contractors while ensuring that they have the training, information, and materials necessary to fulfill clients’ needs ● Invoice clients for services provided and track usage of pre-paid services to provide timely billing ● Prepare weekly payroll for contractors based on services rendered
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University Co-op
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United States
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Retail
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1 - 100 Employee
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Sales Associate
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Jul 2010 - Jun 2013
● Trained and supervised up to 15 employees honing time management and leadership skills ● Assisted customers with purchases in person and over the phone while cultivating sales and customer service skills ● Managed order fulfillment processes for high-involvement in store and online customer orders, numbering over 50 orders a day during peak times ● Trained and supervised up to 15 employees honing time management and leadership skills ● Assisted customers with purchases in person and over the phone while cultivating sales and customer service skills ● Managed order fulfillment processes for high-involvement in store and online customer orders, numbering over 50 orders a day during peak times
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Marketing Intern
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May 2012 - Aug 2012
● Redesigned the Humane Heroes program to include new projects and a reward system to stimulate increased participation and data collection ● Helped coordinate two events for over 80 people to promote adoptions and increase goodwill in the community ● Managed the Google AdWords account and increased the average daily clicks by 20% ● Participated in rebranding projects increasing adoptions for long-term residents ● Redesigned the Humane Heroes program to include new projects and a reward system to stimulate increased participation and data collection ● Helped coordinate two events for over 80 people to promote adoptions and increase goodwill in the community ● Managed the Google AdWords account and increased the average daily clicks by 20% ● Participated in rebranding projects increasing adoptions for long-term residents
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Communication Resources Marketing Intern
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Aug 2011 - Dec 2011
● Increase Travis County History Day attendance by 300% compared to the previous year by preparing and implementing a marketing plan utilizing social media and print medium ● Gathered and compiled project performance data for use in annual business reporting and a cost comparison report with future recommendations ● Increase Travis County History Day attendance by 300% compared to the previous year by preparing and implementing a marketing plan utilizing social media and print medium ● Gathered and compiled project performance data for use in annual business reporting and a cost comparison report with future recommendations
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Education
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2010 - 2013
The University of Texas at Austin - The Red McCombs School of Business
BBA, Marketing -
2008 - 2012
Austin Community College
Associate of Arts (A.A.), Government -
2021 -
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