Account Director (incorporating Workr Group)

• Apr 2022 - Present

Account Director at Workr Group

• Apr 2021 - Present

Business Development Manager

• Jan 2019 - Apr 2021

Business Development Executive

• Jan 2018 - Dec 2018

Senior Recruitment Consultant

• Sep 2017 - Dec 2017

Senior Recruitment Consultant (Sales & Marketing)

• Mar 2016 - Aug 2017

Recruitment Consultant/ Account Manager

• Feb 2013 - Mar 2016

October 2013 - PresentIndustrial Consultant/ Onsite Account Manager Working onsite I work with our client to meet their recruitment needs on both temporary and permanent basis. From finding and supplying a single specific candidate for a role at all levels, through to management for the main large scale operation with peak 158 temporary staff.Duties include:• Maintain regular contact with team leaders/ shift managers to support them and the site to ensure smooth running of the contract, developing a strong rapport with the client. •Address issues that arise and ensure complaint handling is resolved quickly and efficiently.•Working to ensure that the service level are maintained and achieved. • Ensure site recruitment fulfilment rates are achieved and maintained and continually grow. Weekly payroll and management of shift bonuses.Feb 2013 - Oct 2013Specialist Driving consultantNew Cold DeskSpecialising in the recruitment of driving staff for Doncaster and surrounding areas.GI Group are a leading recruitment agency with the driving sector. Being the first and possibly only agency to actually be accrediting by the FTA is something that we pride ourselves on. I have completed my FTA CPC passing with merit, ensuring I have an in depth understanding of what is truly required from drivers and what operators have to Adhere to. Duties include:• Creating new business opportunities pitching for new business to establish the desk• Recruitment of experienced drivers ranging from category B/ Van drivers through to C+E class one drivers.• Recruiting for more specialised drivers such as ADR, tippers, HIAB and Moffet. • Supplying candidates for adhoc cover, sickness/ holiday cover, ongoing long term contracts and also permanent placements. • 24/7 our of hour personal contact enabled me to supply drivers at any point of the day and at short notice.

Specialist Recruitment Consultant

• Jan 2012 - Nov 2012

Duties include: Sourcing on and offshore candidates. Utilizing database and various websites. Logging all calls and correspondence on candidates file. Managing and Prioritising Vacancies. Matching client and candidate requirements and overcoming objections. Ensuring candidates CV’s are up to date in third party and in company format. Submitting CV’S to clients along with relevant certificates. Collating candidates personal details prior to mobilisation. Ensuring that we have copies of certification and verified Qualifications, reference contacts, passport copy & gone through a safety Induction. Regular liaison with client regarding vacancies. Contacting candidates with check in details, issuing PPE, Arranging Necessary travel (Flights, hire car) where appropriate and accommodation when required. Regular contact with candidates. Ensuring all correspondence is logged including availability, holidays, Issues. Booking medicals, Drug & Alcohol Screens, FTR and training courses.

Business Support Administrator

• Feb 2010 - Jan 2012

Responsible for self-direction, remote from day to day managementCompetent in use of IT packages, including Microsoft Office including Word, Outlook, Excel and AccessDeveloping and maintaining databasesFiling, faxing and scanningUpdate and chase delegated tasks to ensure progress to deadlinesWorking alongside the drilling team to ensure and high and accurate level of business supportManage and process enquiries coming into the recruitment department via telephone, email and face to face.Take responsibility for the department's PPE Stock levels on a weekly basis and order quantity required to keep stock levels correctGeneral housekeeping of recruitment databases and filesMake proposals for any significant changes or development work to improve efficiencyUtilise the Igris system fully to manage candidates, ensuring the system is maintained and accurate.Obtaining references and completing checks required for the Baseline StandardArrange travel through internal or outside agentsDealing with a variety of logistic requests including, Accommodation, flights, hire cars, Rail and Medical Appointments, and courses booked on either account by raising PO’s or on the company credit cardVacancy AdvertisingChecking payroll once it has been keyed ensuring there are no mistakesCovering payroll for holidays and absence. Running 2 payrolls a weekWhen CV’s come into the general mail inbox if the candidate is not already on Igris i would filter through to the correct departmentWhen a new candidate is added to our system i am responsible for sending out the Date Protection email/ letter to the candidateFormatting Candidates CV’s Ensuring that they are well presented, following the standard company formatCreating Vacancies and placements on the internal database IgrisContacting candidates for current work availability and to retrieve more information to add to their cv. I.E. What rigs they have worked on, Duration, Location and positiom

Receptionist

• Jan 2010 - Feb 2010

Duties include:Answer and transfer calls that come in on Cisco Switchboard.Greet all visitors/ staff and direct to destination as requiredEnsure all visitor sign in and out of the building, issue visitors badges and safety rulesResponsible for all keys used and looked after in reception.Responsible for issue/return of swipe cards to visitors.Order Taxis for Collegues and VisitorsReport all telephone faults to the IT Department Duties include:Answer and transfer calls that come in on Cisco Switchboard.Greet all visitors/ staff and direct to destination as requiredEnsure all visitor sign in and out of the building, issue visitors badges and safety rulesResponsible for all keys used and looked after in reception.Responsible for issue/return of swipe cards to visitors.Order Taxis for Collegues and VisitorsReport all telephone faults to the IT Department

Front Desk Receptionist

• Oct 2009 - Feb 2010

Duties include:Answer and transfer calls that come in on Cisco Switchboard.Answer and send emailsReport all telephone faults to the IT DepartmentHandover to and from SecurityOrder Taxi’sKeep information up to date to pass to HR for fire register sheetsGreet all visitors/ staff and direct to destination as requiredEnsure all visitor and staff sign in and out of the building, issue visitors badges and safety rulesResponsible for issue/return of swipe cards to both visitors and staffCheck all equipment in reception is operational and call engineers if necessaryResponsible for all keys used and looked after in reception.Maintain a swipe card logMaintain cleaners complaint registerMaintain plant and vermin control registersHave due attention to the security, tidiness and safety at the reception area.Assist with any other duties as and when required.Ensure that the safety policies and procedures are understood and adhered to, to ensure a safe working environment.Franking the MailSending Special/recorder delivery’sBooking meeting roomsPosting updated meeting room schedules outside meeting rooms.Issuing and maintaining holiday form Log.Distributing mail into pigeon holes.Sending mail through DHL.Sending Receiving Faxes.

Sales Representative

• Oct 2009 - Oct 2009

Duties include:Approaching members of the public in the street.Gathering information from the public.Dealing with the public trying to make it in their best interest to discuss their likes and dislikes about shopping in Aberdeen. Duties include:Approaching members of the public in the street.Gathering information from the public.Dealing with the public trying to make it in their best interest to discuss their likes and dislikes about shopping in Aberdeen.

Administrator

• Aug 2009 - Oct 2009

Duties include:Property enquiries which include receiving/ processing information & delivering the information to Councillors.Organising work inspections. Making and answering telephone calls.Collating clearance certificates and history reports.Finance Support.Liaising by phone/email/fax with outside agencies.Dealing with tree preservation and conservation area issues.Sourcing information that may affect the property. Any other admin as and when required. Duties include:Property enquiries which include receiving/ processing information & delivering the information to Councillors.Organising work inspections. Making and answering telephone calls.Collating clearance certificates and history reports.Finance Support.Liaising by phone/email/fax with outside agencies.Dealing with tree preservation and conservation area issues.Sourcing information that may affect the property. Any other admin as and when required.

Call Center Advisor

• Nov 2007 - Aug 2009

Duties include:Handling incoming calls/emails from customers.Taking customer details and data processing onto a bespoke software system.Credit referencing potential customers.Working to call handling/time and data processing targets.Dealing with customer issues and complaints in a professional manner and to BT guidelines.Cold and warm lead selling to promote BT products and services.Working in the retentions department to establish whether customers leaving BT can be saved.Processing home-mover orders.Disconnections. Working to achieve personal and team targets.Coaching and providing assistance to new team members.