Service Team Operations Manager

• Jan 2023 - Present

Store Manager

• Jun 2017 - Nov 2021

- Hire with Taleo and develop capable teams for daily store operations- Create and ensure partners have the right tools for time management, organization, and critical thinking skills- Build schedules and process payroll for the team using Teamworks- Ensure inventory management is accurate weekly and utilize P&L form monthly to create a plan for waste accountability

Shift Manager

• Jun 2013 - Jul 2017

- In-depth knowledge to assess, anticipate, and meet multiple customers requirements at high quality standards. - Highly skilled in preparation of multiple types of Starbucks beverages. - Expert in cash management and floor management skills. - Gifted trainer of both baristas and shift managers alike. - Hands on experience in keeping store stocked and sanitized while also providing superior customer service.

Bartender

• Oct 2012 - Jul 2013

- Highly skilled in mixing, garnishing, and serving drinks while also keeping up with AMC's guidelines and specifications.

Operations Supervisor

• Aug 2008 - Oct 2012

- Supervising the Film Crew, while also assisting managers in cash handling and daily operations of the theater. - Providing excellent customer service and using customer-focused conflict resolution techniques to help with unruly guests.