Experience

Genesis Marketing Corporation

• United States
• Advertising Services
• 1 - 100 Employee

• Direct Sales & Account Manager

  • Jan 2020 - Present

  • Managed the flow of multiple campaigns through the entire sales cycle, simultaneously serving as the primary contact to follow up on client accounts and resolve customer concerns and back-end/ internal issues when necessary.• Generated and pursued over 50% leads through a relation-based approach to consulting, while promoting brand awareness, professional rectitude and transparent communication. • Initiated new opportunities for campaign growth and evolution, via phone sales, in addition to in-person consultations.• Consistently trained and developed sales teams on product knowledge and leadership standards to maintain high-momentum productivity with a competitive edge. • Displayed prudent leadership ability in strategic territory management and team building exercises.• Recruited new hires/conducted interviews and maintained detailed records of customers’ order information. • Ranked as a top performer in both office and national challenges.



U.S. Census Bureau

• United States
• Government Administration
• 700 & Above Employee

• Enumerator

  • Jul 2020 - Nov 2020

  • Daily caselist duties detailed: data-mining residents on specific information including: names, ages, religious preferences, addresses and states of residency; Responsible for interviewing , recording and encoding sensitive information via surveys; Contacting building managers, concierges and realty groups to interview appropriate personnel for quantitative and qualitative resident information en mass. Daily average minimum of “75% completion success” rating met and exceeded caselist quota expectations. • Seek, find and record each address and household as it pertained on April 1st, 2020. Impulsed credible sources, “Proxies” into reviews to re-confirm (or finally gather) data needed before moving along en route. Applied a solution-seeking mentality towards precarious access point issues, relating to: premise entry and field survey updates, travel and navigation (Edgewater to Lincoln Park), potential safety concerns; while consulting the “systems” training or supervisor when necessary. Assisted residents in filling out questionnaires via on-site & in-person, over phone and email.



MrRepairman

• United States
• Construction

• Business Analyst & Office Manager

  • Sep 2015 - Jan 2019

  • Responsible for high levels of documentation including client outreach, invoicing, billing and receiving, tracking billable hours, appointments and scheduling, marketing and design.• Assisted in facilitating our development team with business requirements.• Tested new functionalities and managed online chat support.• Trained new employees with system induction and managed third party firm relations. • Drift • Yelp • Digital Ocean • Responsible for high levels of documentation including client outreach, invoicing, billing and receiving, tracking billable hours, appointments and scheduling, marketing and design.• Assisted in facilitating our development team with business requirements.• Tested new functionalities and managed online chat support.• Trained new employees with system induction and managed third party firm relations. • Drift • Yelp • Digital Ocean



KC Chocolatier Santa Monica

• United States
• Retail

• Store Manager

  • Oct 2016 - May 2018

  • Cordially serviced customers and the assembly of retail orders, while maintaining store cleanliness, food safety and sanitation standards, inventory, employee supervision, security, in-store display case arrangements and blackboard design. • Sought out and managed various pop-up shop locations and private events throughout the city.• Established and maintained an online presence for social marketing including company event outreach, social media, updating website events and customer email subscriptions.MAY 2013- SEPT. 2015FRONT DESK MANAGER, KIVA RETREAT HOUSE• Coordinated massage therapists’ availability, booked reservations, received payment for entry and membership fees, hosted private events and tea services while strictly adhering to health and safety codes.• Appropriately resolved guests needs and concerns, aided community spa ground maintenance to gardens and equipment, while providing exceptional courtesy and consistent reliability.



The Kiva Retreat House

• Front Desk Manager

  • May 2013 - Sep 2015

  • Coordinated massage therapists’ availability, booked reservations, received payment for entry and membership fees, hosted private events and tea services while strictly adhering to health and safety codes.• Appropriately resolved guests needs and concerns, aided community spa ground maintenance to gardens and equipment, while providing exceptional courtesy and consistent reliability. • Coordinated massage therapists’ availability, booked reservations, received payment for entry and membership fees, hosted private events and tea services while strictly adhering to health and safety codes.• Appropriately resolved guests needs and concerns, aided community spa ground maintenance to gardens and equipment, while providing exceptional courtesy and consistent reliability.