Experience

City of San Antonio Metropolitan Health District
• United States
• Government Administration
• 100 - 200 Employee
• Health Program Specialist I

  • Nov 2022 - Present


The University of Texas Health Science Center at Houston (UTHealth) School of Public Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• COVID-19 Case Investigation Team Lead

  • Sep 2020 - Sep 2022

  •Supervised a remote team of 12 case investigators to ensure proper investigation techniques were utilized, complex cases were resolved in a timely manner, and constructive feedback was offered to maximize levels of performance. •Documented symptoms, medical history, and demographic information in the National Electronic Disease Surveillance System from Bexar County residents who test positive for COVID-19. •Mentored and trained new employees on all case investigation procedures and data collection protocols. •Constructed professional development curriculum for case investigators to learn transferrable skills. •Participated in continuous improvement by conducting quality assurance reviews using Salesforce. •Created and led daily team huddle presentations via WebEx to inform all case investigators on expectations, goals, areas of improvement, and updated protocols. •Contributed to and updated a digital case investigation manual from scratch that included graphs, charts, procedures, and materials to help keep employees up to date on the most current COVID-19 community level statistics, epidemiological reports, and resource availability. •Collaborated and maintained relationships with other departments and organizations within the San Antonio Metropolitan Health District to ensure disease intervention practices were implemented effectively. •Spearheaded monthly in-person and virtual team building events for 40 case investigators to boost morale and create a positive work environment. Show less



Texas A&M University Department of Residence Life

• United States
• Higher Education
• 1 - 100 Employee

• Resident Advisor

  • Aug 2017 - Apr 2020

  •Planned and implemented monthly educational activities and programs on diversity, mental health, academic success, and campus safety for 80 residents. •Managed administrative duties: budgeting, maintenance requests, incident reports, move-in appointments, and room transfers. •Counseled and advised first year students on academic and personal questions and concerns. •Attended weekly staff-wide meetings and bi-weekly one-on-one meetings with supervisor. •Selected to be an ambassador for Texas A&M’s residence life program at the Southwest Association of College and University Housing Officers RA conference. •Assisted in the selection, evaluation, and training of incoming resident advisors. •Created promotional marketing flyers for community events and updated the floor bulletin board on a monthly basis. Show less