Experience

Residential Tenancies Authority

• Australia
• Government Administration
• 1 - 100 Employee

• Director Enterprise Change

  • Apr 2023 - Present

  Partnering with Executive Leadership Team and business leaders to deliver the RTA's transformation program and Strategic Plan for 2022-2026. Providing deep program-level change management and benefits realisation experience, with a focus on communication, engagement, collaboration, and delivery. Delivering the tools, resources, education, and practices for the RTA to do change well, and realise the benefits that have been outlined in its vision. Building up leadership capability to deliver change and lead their staff through change. Show less



Australian Taxation Office

• Australia
• Government Administration
• 700 & Above Employee

• Relationship Manager

  • Nov 2021 - Apr 2023

  - Leveraging best practice change management methodologies, integrating change design in broader program planning, governance, and delivery.- Designing the change experience to for Intermediaries transition onto a modernised business register, managing requirements, and assessing impacts.

• Director Business Readiness and Change: Director ID | Australian Business Registry Service

  • Feb 2020 - Nov 2021

  - Led a high-performing team to plan, design and deliver the administrative framework, operational business readiness, and change management for the introduction of Director ID, the first Tranche of the MBR Program. - Broadly consulted on the administration framework to support director ID, working cross-organisationally to ensure that procedures, workforce, training, systems, correspondence, website, and support were in place.

• Change Manager

  • Jun 2018 - Feb 2020

  Using the ATO Change Management Enterprise Framework and P3M Governance assurance processes, I lead, support and develop change management strategies to influence stakeholder behaviours, ensure collaboration, business buy-in and the effective delivery of project outcomes for the organisation and Australian community. Some of the key pieces of work I undertook as a change manager:- Work with and consult key Program stakeholders to analyse impacts and develop strategies for managing change.- Develop change readiness approaches to measure and track stakeholder adoption when transitioning to the future state.-Building strategic partnerships to embed the Change Management Framework into business, delivering change management training to senior leaders so they can support their staff through change.- Adapting and tailoring project and change management approaches in order to meet P3M Governance requirements that are considered and based on the size and complexity of change. -Ensuring appropriate structures have been established to achieve project and program outcomes.- Working as part of larger delivery teams, communicating opportunities and risks that may impact on engagement and adoption of future changes and allow the Program to realise benefits. Show less



Australian Government

• Australia
• Government Relations Services
• 700 & Above Employee

• Change Manager

  • Jun 2016 - Jun 2018

  In this role I worked with ACIC project teams to manage the change for the delivery of new police IT systems nationwide to state and territory police, Federal law enforcement agencies and other impacted partners in alignment with their Governance framework. > Best Practice Change Management > Successful procurement and business case development > Cross/inter-agency delivery > Revitalisation of business and technical requirements for community facing systems > provided high-level policy and project advice on behalf of the agency Show less



IP Australia

• Australia
• Government Administration
• 700 & Above Employee

• Change Lead | Rights in One Program

  • Mar 2015 - Jun 2016

  Managed the performance of a small team to deliver end-to-end change management for the RIO Program. This was an Agile, multi-year IT Program to harmonise all IP right processes and systems onto one platform. I undertook extensive sponsor stakeholder engagement, planning, reporting and development of high level change management documentation and communications. I scheduled and executed change activities, including change readiness assessments, gap and impact assessments. In parallel, I coordinated the development of the IT system Applications and Support Transition Plan (ASTP), undertook incident management and communicated business and technical support requirements to business and the Program. Show less

• Assistant Director

  • Jul 2013 - Feb 2015

  Managed multiple teams in Patent and Plant Breeder’s Rights Administration (PPBRA), undertaking the change transition of Library Services into Customer Operations Group, managed the implementation of the new Quality Management System into the group and managed overall Quality and Project business improvement.



IP Australia

• Australia
• Government Administration
• 700 & Above Employee

• Quality Officer

  • Sep 2011 - Jul 2012

  Management of IP Australia quality including document control, continuous improvement, quality reporting, project work and internal audit scheduling for compliance against ISO9001:2008 quality standards.

• Team Supervisor

  • May 2011 - Aug 2011

  Multi-faceted position managing all administrative and team management relating to Patents administration (granting, acceptance, amendments, filing, processing of payments and providing technical advice).



Attorney-General's Department

• Copyright contract manager

  • May 2010 - May 2011

  Management of Governments contracts with copyright collection agencies. Extensive stakeholder engagement with private and public Industries. Strong collaboration and negotiation skills. Management of Governments contracts with copyright collection agencies. Extensive stakeholder engagement with private and public Industries. Strong collaboration and negotiation skills.



IP Australia

• Australia
• Government Administration
• 700 & Above Employee

• Administrator

  • Jul 2007 - Jun 2010

  Entry level administrator, performing transactional data entry and some management of teams administering IP rights. Entry level administrator, performing transactional data entry and some management of teams administering IP rights.