Experience

Stored Technology Solutions Inc.

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Technical Account Manager

  • Sep 2022 - Present

• Project Manager

  • Feb 2021 - Sep 2022

  Duties: Actively manage a consistent workload of 25-35 projects with various levels of complexity (server deployments, infrastructure/security system implementations, company workstation refreshes, etc.). Work with VP of Service Delivery and other Project Managers to determine areas/procedures needing improvement and develop plan to address, work with Leadership Team to reach monthly revenue goal, manage project change orders to align better with client requests/needs that arise during project implementation, update internal documentation as needed for client(s), manage Project Engineer schedules to ensure due dates are met, resolve any conflict during projects, coordinate with vendors as needed, and be an internal escalation point for engineers. Show less

• Technical Scheduling Analyst

  • Sep 2020 - Feb 2021

  Duties: Manage the schedules and dispatching of both Project Engineers as well as MSP Engineers, serve as escalation point for clients, track ticket progress to ensure completion in a timely manner via ticket audits, assist both Project team and MSP team as needed.

• Team Lead

  • Oct 2019 - Sep 2020

  Duties: Manage daily open/close procedures, engineer lunch rotation, and dispatch calendar. Schedule client onsite visits 1-2 weeks in advance and dispatch engineers as needed for client emergencies (server offline, workstation inoperable, etc.) Work closely with MSP Manager to create and implement, mentor engineers, and serve as one of the main escalation points for clients.

• Systems Engineer

  • Jan 2019 - Oct 2019

  Duties: Receive inbound calls from clients, document client issues via internal ticketing system, perform troubleshooting steps remotely, resolve client issues, update documentation on client system(s), assist MSP Manager, engage with clients and recommend any needed upgrades/improvements to their system(s).



Garvey Hyundai

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Internet Marketing Associate

  • Jul 2013 - Jan 2019

  Processing parts and accessory orders on eCommerce websites, answering customer questions via phone and email, maintaining Garvey Hyundai's used and new vehicle inventory online (writing descriptions and photographing vehicles), updating specials on the website, computer troubleshooting, designing images/ads for the eCommerce and dealership websites, monthly and annual sales reports for eCommerce websites, managing social media marketing for eCommerce websites, creating new products on eCommerce websites, oversee implementation of two new eCommerce websites. Programs Used: Adobe Suite, Automate (AMPS), Microsoft Suite, Cobalt Dealer Portal (maintaining the dealership websites). Show less