Community Director

• Oct 2022 - Present

• Mar 2022 - Oct 2022

•Develop systems and processes for effective project management and measurement •Supervise relations with residents, manage maintenance services, and conduct property inspections regularly •Implementation of sound operating and fiscal procedures, development and mentoring of the team, delivery of impeccable customer relations, and management of annual operating and capital budgets valued over multimillion dollars•Assist in the creation of the annual budget aimed at maximizing cashflow•Review and submission of Weekly/ Daily reports containing Notice to Vacates, Current Vacancy Trends, and Activity Reports• Meet weekly with ownership group to discuss property performance and value-add activities• Assists with company’s management of strategic planning, business development, and fiscal operations Show less

• Dec 2021 - Mar 2022

• Oct 2020 - Aug 2022

•Encouraged resident satisfaction by investigating complaints, disturbances, violations, and resolving noted issues per management policy•Assisted in forecasting capital expenditure improvements and resident retention•Empowered team members to take on new challenges and bring new ideas to the forefront•Maximized rental income through occupancy maximization and expense control through assessment and problem solving, while maintaining physical assets•Facilitated and conducted all investment buyer tours Show less

• Jun 2020 - Oct 2020

Assistant Property Manager - Luxury Highrise

• Jun 2019 - Apr 2020

•Responsible for ensuring all rent payments were collected by the end of the month and handled delinquent accounts per company policy. Engaged site’s counsel on State Eviction procedures to ensure accuracy •Assisted with outreach marketing and creating an event schedule for the property •Supported leasing consultants with the review of tenant applications and ensuring that Fair Housing Guidelines were adhered to •Facilitated routine meetings with the Community Manager, Regional Manager, and Leasing team to discuss community performance and the recommendation of pricing changes based on monthly market surveys Show less

Leasing Manager

• Apr 2018 - Jun 2019

•Conducted market surveys and performed competitive gap analysis by researching communities outside of the company’s brands •Met with prospective tenants and discussed lease details while providing tours •Assisted in the monitoring of tenant renewals by distributing and following up and renewal notices •Maintained relationships with potential residents and upsold our partner communities to meet the customer needs •Conducted all leasing activities at market-rate lease-up communities; responded to prospect inquiries, taking guided property tours, new resident and prospect follow ups, coordinated all move-ins. Maintain 100% leased, and over 95% occupancy, and achieving all target leasing goals Show less

Regional Leasing Professional - Luxury and Distressed Properties v

• Dec 2014 - Apr 2018

•Improved the overall occupancy of 1000 +units, throughout the Southeast region by helping maintain an occupancy rate of more than 90% while short staff. •Lease-up experience in a mid-rise, high-rise, and Garden style communities, including a condo to apartment conversion in Downtown Tampa •Fostered positive relationships with residents, prospects, realtors, and vendors by delivering exceptional service •Reconciled event budgets and final financial reports to the managing director •Developed and implemented strategic marketing plans to increase the property’s social media presence as well as the resident retention Show less