Experience

Michigan Department of Treasury

• United States
• Government Administration
• 100 - 200 Employee

• Division Director

  • Nov 2022 - Present

• Inclusion & Diversity Officer

  • Apr 2018 - Nov 2022

  • Create and implement Department of Treasury Strategic Plan consisting of vision, goals, metrics, cultural awareness events, and educational interactive discussions for training• Develop and facilitate all content presented in interactive discussion training with a focus on dissonance, subconscious bias, microaggressions, and an understating of individual implicit bias• Conduct environment assessments with current staff to baseline areas of concern in discriminatory practices Show less

• Departmental Analyst

  • May 2017 - Apr 2018

  • Review calls and correspondence to ensure quality and accuracy of information provided• Train and coach staff on completing various task using multiple systems• Create and review policy and procedures for the 11 units within the Office of Collections• Advise at executive meetings with third party contractor on areas of training and quality assurance• Generate and distribute memos containing statistics to executive management for public correspondence• Project management lead and member on several developments throughout Department of Treasury• Reviewed critical processes to enhance communication and productivity between multiple divisions• Appointed Operations Center Training Room Liaison of project SIGMA employee training• Symbol of Leadership recipient from State of Michigan Good Government Show less

• Office Supervisor

  • Jul 2016 - May 2017

  • Create, review, and establish policy and procedures for high volume call center• Review calls and correspondence to ensure quality and consistency of information given to the public• Assist with employee transition and job aides from Legacy to SAP information technology system• Monitor software concerns and report issues • Generate reports to effectively evaluate production of 10 direct staff• Work with a team to coordinate efforts in increasing employee morale• Support employees in opportunities to follow desired career path Show less

• Customer Service Representative

  • Sep 2015 - Jul 2016

  • Instructed taxpayers on Michigan tax law and payment options of assessments due• Processed internal service request and correspondence review in accordance of assigned time frame• Located and corrected misapplied payments as reported by taxpayers• Worked with multiple programs to provide the most accurate information• Participated in special projects, such as taxpayer form review for 2016 and Genesys software development for the division



MSU Federal Credit Union

• Payment Service Specialist II

  • May 2011 - Sep 2015

  • Led and assisted employees and members in resolving discrepancies to minimize loss/ risk in assets • Analyzed incoming and outgoing wire transactions, ACH, and check requests efficiently • Researched and processed check adjustments for accurate financial transactions via the Federal Reserve and remote capture • Prepared financial reports of general ledgers and asset portfolio for management and board members • Led the development and distribution of systems and programs pertaining to member payment options • Managed accurate records of $400 million of assets general ledgers • Chaired and participated on project teams to include business process reviews, development of system enhancements, internal control evaluations, and security projects Show less