Information Technology Help Desk

• Jan 2019 - Present

Realtor

• Jan 2015 - Present

Director of Agent Services

• Jan 2015 - Jan 2019

Community Manager

• Jul 2014 - Oct 2014

Hired to turn around distressed 312-unit property and quickly lease up the community. Revamped property, repositioning it for future success. BRAND POSITIONING: * Directed new marketing/branding efforts to local major employers needing individualized employee move-in packages. Created the Choice Employer program, reducing average concessions 50+% while expanding direct marketing opportunities. * Boosted community image and satisfaction levels by planning/scheduling 3-5 resident events per month. Implemented satisfaction calls for completed service requests. * Expertly designed and promoted new amenities unique to the local market. Differentiated community from 600 new units developed by the same builder, located just down the road. PROFIT CONTRIBUTIONS: * Identified $75,300 in potential annual income, a 3% increase, by devising an amenity-based pricing strategy. New prices improved closing ratio by highlighting differences among units. * Cut maintenance expenses; ended $500 monthly cleaning contract by assigning cleaning duties to in-house porter. Selected cost-effective materials and solicited competing bids from highly qualified vendors. BUSINESS TURNAROUND: * Dramatically improved staff performance. Built, led, and motivated team of six to peak performance levels. Replaced underperforming employees. Coached, trained, and reenergized staff to do their best work. Administered new-hire paperwork. * Brought all payments up to date by taking over account payable functions. Remedied city violations and prevented utility suspensions. Reconciled bank records and implemented sound accounting practices to ensure full legal compliance. * Fixed selected pervasive/systemic plumbing and roofing issues not caught in due diligence review. Found, reported, and quickly corrected structural deficiencies and hazards to ensure full compliance to OSHA, ADA, and safety regulations; avoided penalties and citations. Show less

Property Manager

• Aug 2010 - Jun 2014

Directed 20-year-old apartment complex with “A” rating, $1200 starting rents, and 210 units. Crafted annual budgets, generated operational/variance reports, and identified capital projects. DELIVERED RESULTS: * Achieved 95+% score on national benchmarking shops for seven consecutive years. Leveraged performance record to open new doors. Praised by Regional Vice President for designing persuasive sales presentations that opened opportunities to bid on managing a 12-property portfolio.* Met occupancy goals and increased gross potential rent (GPR) 3.47+% while directing complete unit rehabilitation program, upgrading 21% of the community over 7 months. Boosted monthly rental increase, upgrading 10 units per month, from average of $149 to $176. Maintained 93% occupancy and minimized labor time/costs by working closely with contractors and maintenance professionals.* Built and led highly productive team. Managed, scheduled, coached, and trained five employees in charge of office administration and property maintenance; championed the highest levels of productivity with performance reviews, counseling, and disciplinary actions.* Brought average per incident plumbing repair costs from $18,000 to $10,000 by switching to locally-owned company and purchasing barricades. Lowered costs of sprinkler system upkeep through effective contract negotiations. Reduced average monthly phone bill from $500+ to a flat $245 by changing telecom providers. * Saved $16,800 in a year while boosting occupancy rates by replacing paid advertising with 100% outreach marketing. Hired wrapped shuttle buses to transport residents to major/local festivals and promote the property. Handed out Cliff Bars at events with coupons. Sponsored charity walks/runs.* Upgraded office tools, overseeing conversion to Yardi 7.0 and implementing Rent Cafe for online communications. Set up and on-boarded staff on new systems. Show less

Assistant Manager

• Jul 2008 - Aug 2010

Supported property management functions for a 26-year-old community with a “B” rating, $615 starting rents, and 288 units. Provided courteous and empathetic service to maximize occupancy and resident retention. Developed community newsletter, calendar, and marketing reports. Completed leasing and accounting paperwork. Conducted property inspections, supervising apartment turnarounds and contractor work. Maintained full adherence to company policies, set budgets, and federal/state regulations. Delivered new-hire orientations, as well as Yardi Voyager and Property Solutions software training. Optimized skillsets by attending professional development courses. Guided broker/investor tours during the sale of the community.DELIVERED RESULTS: * Elevated community to achieve “Top Rated Community” designation by ApartmentRatings.com in 2013. Led Champions Crossing to become ranked as finalist for the Property of the Year Award by Austin Apartment Association in both 2011 and 2012. Spearhead complete property interior/exterior upgrades.* Increased annual GPR $300/unit by replacing 26-year-old appliances with gently-used appliances from a newly-upgraded sister community. Raised GPR from $1.11 to $1.24 per square foot by implementing an amenity-based pricing schedule.* Found long-term solutions to systemic water main issues and strategically coordinated repair of defective plumbing joints throughout the property. Offered day passes to local gym for shower access and handled the documentation for insurance purposes. Show less

Leasing Professional

• Jan 2008 - Jul 2008

Optimized occupancy through leasing and pre-leasing for a 28-year-old community with “C+” rating, $499 starting rents, and 504 units. Consistently exceeded expectations of residents; resolved all issues, ensured work requests were completed in a timely manner, and provided tenacious follow-up. Organized fun events/functions.

Deputy Auditor

• Sep 2005 - Feb 2008

Data Entry Clerk

• Jun 2004 - Sep 2005