Surveyor

• Mar 2023 - Present

Portfolio (Project Delivery) Manager

• Apr 2022 - Mar 2023

Delivery of End-to-end Fibre Projects across Client Portfolios, supporting Survey, Design and Build Projects. Account Management, Relationship Management.

Wayleave Manager

• Jan 2020 - Apr 2022

Wayleaves Officer on Fixed Line

• Mar 2019 - Dec 2019

Volunteer Project and Business Advisor

• Jan 2019 - Apr 2019

Assistant Branch Manager

• Apr 2015 - Dec 2018

Management of Customer Service and Operations To manage overall branch operations, supervise the management team, developing and executing branch business and operational strategies whilst proactively seeking process improvement to ensure high quality customer service. Human Resource Management Supervise and coordinate the efforts of the Branch management team, supervising, mentoring, coaching, training and developing branch employees; providing continual feedback regarding employee performance; meeting with personnel to monitor sales goals and overall performance. Conduct and participate in the recruitment, interviewing and hiring of branch employees. Prepare effective and timely employee reviews and oversee the review process, and administer and/or recommend disciplinary action, promotions, transfers and/or other personnel actions. Investigate, resolve or support employee complaints, grievances and bereavements. Sales and Marketing/Financial Performance To develop overall a sales and marketing strategy for the Branch, planning for future growth of Branch, assessing and analysing competitive environment and provide appropriate reports and recommendations. Develop, plan and actively participate in Branch sales and marketing efforts to increase and improve business. Train, motivate and coach employees to increase branch sales by understanding, communicating, and using the 4-step sales process to promote and sell optional protection products, vehicle features and benefits, fuel options and additional equipment. Review and analyse reports, financial statements and billing. Fleet Management and Maintenance Develop overall fleet strategy for Branch; planning and overseeing management of the fleet to meet dynamic demands of the consumer base. Show less

Store Operative

• Jun 2008 - Mar 2015

Having worked as part of a cohesive team, in a fast paced Retail environment, in a company that strives to deliver World-Class Retail Customer Service; I have experienced a range of scenarios in which I have had to manage conflict, negotiate, identify customer and consumer needs, ensure of outstanding standards with regards to both the welfare of my colleagues and livestock, and meet and exceed the standards of Customer Service expected of frontline staff within the Organisation. I have gained a rich understanding, over 6 years of loyal service to the Organisation, of how to mentor, encourage, and motivate fellow colleagues, be autonomous in the job role, innovative with regards to developing knowledge and the customer experience and how to work under pressure in situations that challenge any person to remain professional and objective. Show less