Experience

Cowtan & Tout

• United States
• Textile Manufacturing
• 1 - 100 Employee

• SF Showroom and Territory Manager

  • Mar 2023 - Present



The Crowned Locust LLC

• Co-Owner

  • Apr 2020 - Present

  A gifts & curiosities boutique with a little something for everyone in your life. A gifts & curiosities boutique with a little something for everyone in your life.



Interior Define

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Senior Account Manager

  • Aug 2021 - Mar 2023

  - Manage complete design process and ensure that each client has a unique and wonderful experience that is customized to their wants and needs. - Helping to grow the the sales team by mentoring new hires as well as providing feedback in order to improve sales processes. - Maintaining and exceeding sales performance objectives as well as personal goals each month. - Creating brand awareness by spear heading trade events in our studio as well as advocating our I/D brand story to all potential clients visiting the space. - Providing support for all team members across the country in order to deliver the best possible customer service. - Working closely with our trade team to ensure our designers and their clients have everything needed for each stage of their project. - Offering design services to all clients whether it be over the phone, virtually or in-studio to ensure they are choosing the right pieces and combinations for their space and lifestyle. Show less



Room & Board

• United States
• Retail
• 500 - 600 Employee

• Design Associate

  • Jan 2021 - Aug 2021

  - Acted as a brand ambassador and built meaningful connections with clients by sharing relevant messages about the product assortment, our vendors, sustainability philosophies and overall value in a way that deepened the clients knowledge and appreciation of the brand. - Drove sales by proactively engaging with clients to gain an understanding of their personal style and functional requirements. Creatively leveraged the assortment and offered solutions that built the customers confidence to make decisions. - Proactively communicated clear expectations with the client throughout the pre and post-sale process. - Acted as a bridge to the store and central partners by sharing insights learned from the client that influenced future developments of the assortment, technology and overall showroom experience. Show less



Wingtip

• United States
• Hospitality
• 1 - 100 Employee

• Server

  • Jun 2019 - Mar 2020



Whitechapel Gin Bar

• Food and Beverage Services

• Cocktail Server

  • Jun 2019 - Mar 2020



Scarpetta Wine

• Beverage Manufacturing
• 1 - 100 Employee

• Brand Representative

  • Jan 2019 - Jun 2019

  - Built brand awareness by sharing specific wine knowledge and stories about the brand - Increased retail sales during in-store tasting's - Developed on-premise relationships with staff to educate and garner brand support - Built brand awareness by sharing specific wine knowledge and stories about the brand - Increased retail sales during in-store tasting's - Developed on-premise relationships with staff to educate and garner brand support



Monica + Andy

• United States
• Apparel & Fashion
• 1 - 100 Employee

• Customer Service Representative

  • Nov 2018 - Jun 2019

  - Oversaw and developed online + in store return processes. - Proficient in Brightpearl, Shopify, Shipstation, Slack, Tawk & Pixavo - Assisted customers with order inquiries, tracking deliveries and resolving shipping concerns. - Recaptured customer loyalty with expertise in de-escalating conflicts and building personalized solutions. - Oversaw and developed online + in store return processes. - Proficient in Brightpearl, Shopify, Shipstation, Slack, Tawk & Pixavo - Assisted customers with order inquiries, tracking deliveries and resolving shipping concerns. - Recaptured customer loyalty with expertise in de-escalating conflicts and building personalized solutions.



The Franklin Room

• Chicago, Illinois, United States

• Server

  • May 2018 - Dec 2018



Chicago Chop Shop

• United States
• Entertainment
• 1 - 100 Employee

• Server

  • Jan 2014 - May 2018



Koastal Konnection

• United States
• Wholesale
• 1 - 100 Employee

• Sales Representative

  • Jan 2016 - Oct 2017

  - Working one-on-one with buyers at the Stylemax tradeshow- Placing and tracking orders- Set up and break down of booths- Styling

• Intern

  • Jan 2016 - May 2016

  - Learned product knowledge of 12 different clothing brands- Assisted with customer service & office duties- Market calls- Salesforce entry



GK's Red Dog Tavern

• Madison, New Jersey, United States

• Server

  • May 2011 - Jan 2014