Experience

iA American Warranty Group

• United States
• Financial Services
• 100 - 200 Employee

• Client Services Coordinator

  • Apr 2023 - Present



Clicked

• United States
• E-Learning Providers
• 100 - 200 Employee

• Clicked Learning Community Member

  • Nov 2022 - Feb 2023

  Salesforce Business Analyst and Admin Sprint (Nov-Dec 2022) Deloitte Salesforce Consultant Quest (Jan-Feb 2023) Clicked is a virtual work experience program that enables learners to access hands-on learning experiences to explore careers, build skills, and launch careers alongside corporate training partners and employers. o Worked in a team of 5 in a 3-week sprint utilizing the Salesforce Professional Services Methodology (Discover, Define, Design, Deliver, and Deploy) to elicit… Show more Salesforce Business Analyst and Admin Sprint (Nov-Dec 2022) Deloitte Salesforce Consultant Quest (Jan-Feb 2023) Clicked is a virtual work experience program that enables learners to access hands-on learning experiences to explore careers, build skills, and launch careers alongside corporate training partners and employers. o Worked in a team of 5 in a 3-week sprint utilizing the Salesforce Professional Services Methodology (Discover, Define, Design, Deliver, and Deploy) to elicit requirements, needs analysis, and business case definition to scope a solution that that meets a client’s business challenges. o Work effectively with others under short time constraints and presented User stories, personas, and Business Process Maps with peers and industry professionals. o Elicit, document, and analyze requirements around business challenges and then produce data-driven solutions I am actively participating in the following career tracks: - Deloitte Salesforce Business Analyst Consultant Quest Show less



ADP

• United States
• Human Resources Services
• 700 & Above Employee

• Client Support Specialist

  • Aug 2021 - Sep 2022

  Dallas, Texas, United States • Front-line for solving client’s complex issues while meeting tact deadlines that includes, but is not limited to, payroll corrections, tax reports and invoices, W-2 / 1099 related inquiries, 401k set up, financial reporting, and troubleshooting payroll issues. • Demonstrating ability to maintain confidentiality and exercise discretion when viewing 50+ company’s payroll information daily in ADP Workforce Now and Excel spreadsheets. • Utilized organizational programming, SAP Cloud… Show more • Front-line for solving client’s complex issues while meeting tact deadlines that includes, but is not limited to, payroll corrections, tax reports and invoices, W-2 / 1099 related inquiries, 401k set up, financial reporting, and troubleshooting payroll issues. • Demonstrating ability to maintain confidentiality and exercise discretion when viewing 50+ company’s payroll information daily in ADP Workforce Now and Excel spreadsheets. • Utilized organizational programming, SAP Cloud Platform, and Microsoft Office tools to discretely organize and allocate official resources and client payment information as well as building custom reports. Show less



United States Army Reserve

• United States
• Armed Forces
• 700 & Above Employee

• Human Resources

  • Nov 2013 - Jul 2019

  º Responsible for the day-to-day management of HR operations. Managing the administration of the policies and procedures of the company. To take care of the soldiers in the organization. To prepare and update soldier’s records in a timely manner. º Performed administrative duties such as typing, mailing, filing, faxing and distributing correspondence. Inputs data and Instructs applicants in the appropriate applications process and handles various forms and records with strict… Show more º Responsible for the day-to-day management of HR operations. Managing the administration of the policies and procedures of the company. To take care of the soldiers in the organization. To prepare and update soldier’s records in a timely manner. º Performed administrative duties such as typing, mailing, filing, faxing and distributing correspondence. Inputs data and Instructs applicants in the appropriate applications process and handles various forms and records with strict confidentiality. Constantly performing other human resource related duties and projects as assigned. Show less



Citi

• United States
• Financial Services
• 700 & Above Employee

• IT Business Analyst (Contract)

  • Nov 2018 - Jun 2019

  Irving, Texas º Risk and Controls: Governance owner of Persistent Privilege Access (PPA), which included daily compliance by reducing and maintaining PPA Server access. º Manage business solutions used throughout the company for entitlements as well as assist with sustaining and improving these processes. Ensuring the proper people have the appropriate access to specific servers. º Developed framework for a Mentoring Program for 10 high potential employees in our department in order to increase… Show more º Risk and Controls: Governance owner of Persistent Privilege Access (PPA), which included daily compliance by reducing and maintaining PPA Server access. º Manage business solutions used throughout the company for entitlements as well as assist with sustaining and improving these processes. Ensuring the proper people have the appropriate access to specific servers. º Developed framework for a Mentoring Program for 10 high potential employees in our department in order to increase employee growth, succession, and talent retention. º Incident management daily operations. Monitoring and reporting top service desk incident volume with resolution teams. Tracked resolution of incidents, root cause identification and implementation of preventative measures. Show less



US Army

• United States
• Armed Forces
• 700 & Above Employee

• Team Lead

  • Jul 2014 - Jul 2017

  California Led daily operations for a 10-person team to ensure accomplishment of the unit's strategic missions. Primarily responsible for the teams readiness and planning resulting in successful completion of everyday activities.