Assistant Director - People Strategy, Learning and Development Manager

• Aug 2022 - Present

Recruitment and Development Officer

• May 2022 - Aug 2022

Learning And Development Specialist

• Oct 2021 - Apr 2022

The Arriba Group is a family of companies (Rehab Management, AimBig Employment and LiveBig) created to give people their best opportunities in life. Our group is based on the absolute belief that every individual deserves a better future. This means people are at the heart of everything we do. We challenge ourselves to ensure our services truly meet and exceed the needs of our clients and use innovation as a driving force to achieve this. The Arriba Group is a family of companies (Rehab Management, AimBig Employment and LiveBig) created to give people their best opportunities in life. Our group is based on the absolute belief that every individual deserves a better future. This means people are at the heart of everything we do. We challenge ourselves to ensure our services truly meet and exceed the needs of our clients and use innovation as a driving force to achieve this.

Learning And Development Specialist

• Aug 2020 - Sep 2021

Better Rehab is an NDIS registered provider of Occupational Therapy, Physiotherapy, Speech Pathology, Exercise Physiology, and wider health and behavioural services. Initially hired as a Talent Coordinator, my position was rapidly expanded to encompass Learning and Development (L&D) operations to establish learning resources for the Learning Management System (LMS). This includes ensuring training programmes and learning objectives adhered to quality standards and targets in addition to mentoring team members at all levels to support capability uplift and capacity enhancements. Show less

Learning and Development Trainer

• Jun 2018 - Nov 2020

Flight Centre Australia is the domestic brand of the Flight Centre Travel Group and Australia’s largest retailer of flight, cruise, and tour travel services.I was responsible for managing all L&D functions to develop and implement new training modules in addition to facilitating one-on-one and group training sessions and skill workshops to drive capability uplift. This included managing performance management functions to identify areas of improvement in team members and design solutions to overcome skill gaps.Notable Achievements• Managed the professional development of consultants and leaders through classroom training as well as virtual group and one-on-one coaching to enable them to achieve performance goals.• Leveraged insights as a Business Partner for Area Leaders to influence and ensure the development, retention, and commission average of our retail consultants.• Coordinated and facilitated classroom-based training for consultants in a two-year traineeship programme to provide training across sales, systems, self-leadership, and group products. Show less

Consultant, Assistant Manager and Manager

• Aug 2013 - Jun 2018

I acted initially as a Travel Consultant and steadily progressed in my career to become an Assistant Manager and then a Manager, after which I was fast-tracked on a leadership pathway to managing my own agency for the group. This included developing policy and programmes for workforce culture and mentoring members of the Sales Team to advance their capabilities.Notable Achievements• Established positive working cultures through diversity and inclusivity programmes, concise expectations, engagement activities, and performance recognition which increased retention.• Developed and led a team of Sales Agents to meet and exceed sales targets, with several team members rapidly progressing through L&D programmes into leadership positions.• Recognised as the Top Consultant for the business unit in 2014. Show less

Reservations and Conferencing Coordinator

• Jun 2012 - Aug 2013

Reservations and Revenue Coordinator

• Aug 2010 - Jun 2012