Ashley Simpson

Employment Advisor at Triage
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Contact Information
us****@****om
(386) 825-5501
Location
Peterlee, England, United Kingdom, UK
Languages
  • English Native or bilingual proficiency
  • Mandarin Elementary proficiency

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Bio

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Credentials

  • SkillsSoft - Business Coaching
    RWE npower
    May, 2013
    - Nov, 2024

Experience

  • Triage
    • United Kingdom
    • Professional Training and Coaching
    • 1 - 100 Employee
    • Employment Advisor
      • Jan 2022 - Present

  • npower
    • United Kingdom
    • Utilities
    • 700 & Above Employee
    • Ombudsman & Executive Complaints Handler
      • Mar 2017 - Present

    • Ombudsman Complaint Handler - Business
      • Feb 2020 - Mar 2020

    • Maternity Leave / Career Break
      • Dec 2015 - Feb 2017

    • Performance Coach, Customer Relations
      • Oct 2014 - Dec 2015

      A seconded role. Managing a team of 12 case handlers. Providing technical and complaint process support and coaching, and driving team performance.

    • Customer Relations Case Handler
      • Apr 2013 - Oct 2014

      Dealing with complaints raised through social media, the press, MPs, the Ombudsman Service: Energy, the company CEO and area manager.

    • CSA Blended Services
      • Jan 2012 - Apr 2013

  • Shanghai Angels Kindergarten
    • Head Of English
      • Sep 2009 - Jul 2011

      Supporting teachers, developing curriculum and guidelines, supporting School Principal with events, staff reviews and recruitment.

    • Homeroom Teacher
      • Jan 2008 - Jul 2011

      Teaching a multi-lingual class of international students at nursery and reception level.

    • English Second Language Teacher
      • Jan 2008 - Jul 2011

      Teaching classes at nursery and reception level English. One to one tutorials for individuals of primary and secondary school age.

  • Smart Training
    • Kingston upon Thames, United Kingdom
    • Childcare Training Administrator
      • Feb 2007 - Jul 2007

  • Avery Associates Architects
    • United Kingdom
    • Architecture and Planning
    • 1 - 100 Employee
    • Office Management
      • Oct 2006 - Nov 2006

      Supporting staff with admin, setting up and managing database, support Director with day to day administration and diary management. Supporting staff with admin, setting up and managing database, support Director with day to day administration and diary management.

  • CIPD
    • United Kingdom
    • Human Resources Services
    • 400 - 500 Employee
    • Membership And Qualifications Advisor
      • Oct 2005 - Sep 2006

  • Incisive Media
    • United Kingdom
    • Media Production
    • 300 - 400 Employee
    • Subscriptions Executive
      • Jun 2004 - Oct 2005

Education

  • University of Sunderland
    BA Communications, Culture and Media Studies
    2001 - 2004
  • East Durham and Houghall College
    A Levels
    1999 - 2001

Community

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