Experience

Fosco Hayes Hurdley Ltd

• United Kingdom
• Printing Services
• 1 - 100 Employee

• Warehouse Team Leader

  • Aug 2012 - Present

  Supervise Staff in the Finishing and Packing Department Liase with sales staff and senior management to discuss meeting deadlinesTrain new staff upon arrival Operate large format printer to print high quality posters for companies such as: Adidas, Reebok, National Express West Midlands and Carling.Packing goods for distribution.Implement new ideas to help improve business. Supervise Staff in the Finishing and Packing Department Liase with sales staff and senior management to discuss meeting deadlinesTrain new staff upon arrival Operate large format printer to print high quality posters for companies such as: Adidas, Reebok, National Express West Midlands and Carling.Packing goods for distribution.Implement new ideas to help improve business.



Wolverhampton Homes

• United Kingdom
• Non-profit Organizations
• 100 - 200 Employee

• Customer Service Advisor

  • Oct 2010 - Dec 2010

  Dealt with a wide range of complex rent and housing benefit queries, took cash and card payments, discussed rent arrears and arranged payment plans.Dealt with general customer queries regarding repairs, ASB (anti social behaviour) complaints and completing applications for housing for new customers and issuing decorating vouchers to existing customers. Assisted customers placing bids on the choice based lettings system. Dealt with a wide range of complex rent and housing benefit queries, took cash and card payments, discussed rent arrears and arranged payment plans.Dealt with general customer queries regarding repairs, ASB (anti social behaviour) complaints and completing applications for housing for new customers and issuing decorating vouchers to existing customers. Assisted customers placing bids on the choice based lettings system.



Trident Group – UK

• United Kingdom
• Non-profit Organizations
• 100 - 200 Employee

• Customer Service Officer

  • Mar 2010 - May 2010

  Took emergency calls for Service Users via Jontek emergency care line system.Received ASB Complaints from customers and logged them on the system to be dealt with by the Housing Officer.Took out of hours repair calls for various housing associations and liaised with contractors to attend and fix repair. Took emergency calls for Service Users via Jontek emergency care line system.Received ASB Complaints from customers and logged them on the system to be dealt with by the Housing Officer.Took out of hours repair calls for various housing associations and liaised with contractors to attend and fix repair.



Midland Heart

• United Kingdom
• Non-profit Organizations
• 700 & Above Employee

• Customer Service Assistant

  • Sep 2007 - Mar 2010

  Customer services advisor covering the Black Country, Coventry and West Midlands area. As an experienced team member I trained new staff alongside the Line Manager and organised the team Rota within the Customer Service Centre. Transferred requests for tenants requiring general needs & sheltered properties.Received and resolved ASB and service complaints from tenants.Dealt with all rent queries, payments, and arranged repairs and property inspections for tenants.Collected data for face to face interviews and assisted the line manager on ways of improving customer service.Administration duties - Respond to Customer E-mails, Letters and Faxes, filing & sorting internal post, arranging appointment letters to tenants.