Experience

GRENSON SHOES

• United Kingdom
• Apparel & Fashion
• 1 - 100 Employee

• E-Commerce Manager

  • Apr 2016 - Present

  East Northamptonshire, UK I am responsible for the operational management of e-commerce & digital marketing systems for the Grenson brand globally. My role is very varied and ranges from strategic planning through to granular analysis of data and improving integrations between all tools used to deliver the Grenson eCommerce offering. My team handles all email marketing & automations along with merchandising & product configuration on-page & via 3rd party sites (affiliate, social shopping, price comp… Show more I am responsible for the operational management of e-commerce & digital marketing systems for the Grenson brand globally. My role is very varied and ranges from strategic planning through to granular analysis of data and improving integrations between all tools used to deliver the Grenson eCommerce offering. My team handles all email marketing & automations along with merchandising & product configuration on-page & via 3rd party sites (affiliate, social shopping, price comp etc). Regular areas of responsibility are but not limited to: Managing vendor relationships, commercials & technical integrations. Organic SEO Strategy & implementation. Fulfilment & ERP integration. Payment provider integration & strategy. Daily eCommerce Operations & team mgmt. Managing Affiliate & 3rd party sales channel relationships. Integrations of all product feed based tools & channels. Implementation & testing of all code changes. Change control mgmt, specification & brief writing. Data extraction/mining & business KPI reporting. I am constantly reviewing & looking to improve customer experiences & relevance within the digital portfolio across e-commerce, email & organic/paid social marketing channels for the business. Our e-commerce platform is currently based on a customised BigCommerce deployment with multi-currency store fronts. I recently led the re-platforming project migrating away from Magento and designing a lot of the architecture of integrations between eCommerce, ERP & the wider fulfilment stack of technology. There are many API based interactions with stock & supply tools within the ERP system used across multiple sales channels to ensure real time stock availability is correct at the point of purchase & warehouse despatch along with producing correct customs data for cross border sales globally. Show less



The Deltic Group

• United Kingdom
• Hospitality
• 200 - 300 Employee

• Retail Systems & E-Commerce Manager

  • Mar 2014 - Apr 2016

  Milton Keynes, United Kingdom My role at Deltic entailed the management of an Aztec Zonal EPOS system and bespoke e-commerce & single customer view based marketing platforms for Europe's largest nightclub operator across 59 late night & bar venues. I am responsible for ensuring the digital e-commerce & marketing channels across web, mobile & app are are all functioning in the most high converting fashion possible across the companies estate. Through the introduction of projects I implemented & specified such as a single… Show more My role at Deltic entailed the management of an Aztec Zonal EPOS system and bespoke e-commerce & single customer view based marketing platforms for Europe's largest nightclub operator across 59 late night & bar venues. I am responsible for ensuring the digital e-commerce & marketing channels across web, mobile & app are are all functioning in the most high converting fashion possible across the companies estate. Through the introduction of projects I implemented & specified such as a single customer view database, new web sites for the 23 brands across 58 venues and brand new telesales platforms designed to utilise the single customer view database to aid in telesales conversion; pre-sale revenue increased by just over 4 million pounds per annum across the group in the 26 months I was in post. A version of the single customer view product that I helped scope & design is now resold by Zonal as part of their digital marketing suite of tools. The business also utilises company wide BI tools (tableau), and single customer view databases allowing us to interrogate data from multiple sources (analytics, e/m-commerce, CRM, NPS and a wealth of others) within configurable dashboard environments across both desktop & tablet. We have a desire to use technology & data to drive decisions at an executive & in-venue level to improve our business operation whilst breaking down assumption & fears of the historically technical and 'scary' to use systems. Show less



Kinetic

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Design Team Manager

  • Oct 2012 - Mar 2014

  Team management & scheduling a programme of work for digital designers and user interface developers. Current projects include a suite of asp.Net & MVC applications all with responsive and fluid designs & markup for tablet, desktop, laptop & mobile use. Looking forwards to promoting a more 'digital agency' styled business model using various bespoke data analysis tools to provide the best possible online experiences to our clients, coupled with solid business analysis and cutting edge… Show more Team management & scheduling a programme of work for digital designers and user interface developers. Current projects include a suite of asp.Net & MVC applications all with responsive and fluid designs & markup for tablet, desktop, laptop & mobile use. Looking forwards to promoting a more 'digital agency' styled business model using various bespoke data analysis tools to provide the best possible online experiences to our clients, coupled with solid business analysis and cutting edge digital design across many channels. Recent projects I am working with focus on combining split A/B, multivariate and many other UI/UX testing methods to ensure all of our products are operating at their most efficient in their required functionality. We are in a lucky position of having the resources of a an established (15 years), international software company behind us with a team of over 20 senior .Net developers to assist in providing the best possible platforms to our clients around the globe that many typical agencies would have to either contract or outsource for. I'm also a product owner for two retail web applications used both internally & externally at universities, conference centres & commercial property management companies within Europe, Australia & the US.

• Implementation

  • Apr 2008 - Oct 2012

  Cranfield/Milton Keynes I currently work on implementation & deployment of web products to Kinetic Solutions clients. This includes a large percentage of international universities and a number of conference centre's and venues throughout the UK & US. Key requirements from this role are initially understanding and capturing a clients business rules & logic before producing detailed specifications and workflow documentation before working on delivery of the product to a client. Whilst using a bespoke framework… Show more I currently work on implementation & deployment of web products to Kinetic Solutions clients. This includes a large percentage of international universities and a number of conference centre's and venues throughout the UK & US. Key requirements from this role are initially understanding and capturing a clients business rules & logic before producing detailed specifications and workflow documentation before working on delivery of the product to a client. Whilst using a bespoke framework based on ASP.NET & C#, there is a requirement for a good understanding of common languages such as HTML/CSS, Transact SQL & SQL Server.



Fazed Music

• Owner/Manager

  • 2006 - 2011

  Milton Keynes, United Kingdom Fazed Music is my own record label featuring releases on both 12" and digital formats. The label was started as a home based (self funded), project. All required work and decisions involved with running an independant record label were undertaken by me. Regular processes included liaising with/signing an artist, dealing with the PRS/MCPS & copyright, production/manufacturing processes & marketing a release internationally to point of sale. With a largely international client base, my main… Show more Fazed Music is my own record label featuring releases on both 12" and digital formats. The label was started as a home based (self funded), project. All required work and decisions involved with running an independant record label were undertaken by me. Regular processes included liaising with/signing an artist, dealing with the PRS/MCPS & copyright, production/manufacturing processes & marketing a release internationally to point of sale. With a largely international client base, my main aim was to generate as much exposure to my brand as possible. The main focus was online marketing with select print adverts. PR has been handled by Kahua Music Promotions on recent releases. Our digital distributioon is handled by the IODAlliance in san-Francisco. Via IODA's distribution channel, our content is delivered to a number of global services including: Amazon, iTunes & Several US mobile phone networks amongst many others. Show less



Core Solutions Ltd

• Apple Computer Sales & Support

  • 2006 - 2008

  Leighton Buzzard Core Solutions Ltd is an Apple Authorised Service Provider & Apple Authorised Reseller, supplying software & hardware solutions to the digital media & pre-press industry within the south east & home counties of the UK. The companies client base ranges from domesatic users through to brands such as Tesco & Dyson amongst others. Due to the companies strong Apple experties many clinets releied on Core Solutions for both sales & support of apple products and general software & hardware… Show more Core Solutions Ltd is an Apple Authorised Service Provider & Apple Authorised Reseller, supplying software & hardware solutions to the digital media & pre-press industry within the south east & home counties of the UK. The companies client base ranges from domesatic users through to brands such as Tesco & Dyson amongst others. Due to the companies strong Apple experties many clinets releied on Core Solutions for both sales & support of apple products and general software & hardware requirements. My role included the generation of new business & sales along with specifying solutions to a clients requirement & budget. I was also involved with technical consultation & support to both domestic & corporate clients when required. Show less



lamba plc

• Technical Sales

  • 2003 - 2006

  Dunstable Bedfordshire Lamba plc is an international distributor of proffesional audio equipment. Whilst being based within a sales environment, my role was focused on answering technical pre-sale queries to both retail outlets and professional audio installation companies. This role often led to internal training on a products specifics alongside demonstrations at exhibitions and to the general public. Towards the end of my time with Lamba I was based full time in the technical department carrying out repairs to… Show more Lamba plc is an international distributor of proffesional audio equipment. Whilst being based within a sales environment, my role was focused on answering technical pre-sale queries to both retail outlets and professional audio installation companies. This role often led to internal training on a products specifics alongside demonstrations at exhibitions and to the general public. Towards the end of my time with Lamba I was based full time in the technical department carrying out repairs to items as required. Show less