Experience

Kostas Research Institute (KRI) at Northeastern University

• United States
• Research Services
• 1 - 100 Employee

• Research Program Coordinator

  • Mar 2022 - Present

  - Collaborate with Portfolio Managers, Principal Investigators, and research sponsors to ensure timely submissions of contract reports, requirements, and deliverables. - Instrumental in the oversight of milestone completion across multiple projects in various technical disciplines. - Compile and review content for technical reports, white papers, and proposal for future and ongoing research initiatives. - Schedule and coordinate logistics for office and sponsored research engagements. - Oversee tracking and shipment logistics of government furnished equipment. Select Value-Added Achievements - Collaborated with Northeastern Professors and staff to recruit, interview, hire, and onboard student co-ops. - Designed first company branded apparel in compliance with university branding protocol. - Researched vendors and assisted developers in the stand up and relaunch of company website. Show less



Insight Technology Solutions

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Management Analyst

  • Aug 2019 - Mar 2022

  Operations Support: - Assist in the development, adoption, and implementation of a Customer Relationship Management (CRM) system for Cybersecurity and Infrastructure Security Agency (CISA). - Responsible for tracking and reporting the status of program milestones and deliverables to leadership. - Serve as the CRM expert to collaborate with over 20 subject matter experts, architects, and developers to capture business requirements from system stakeholders. - Oversee and organize all logistics for program engagements and meetings. - Develop talking points and capture minutes for all program meetings. Project Oversight: - Establish processes for collecting and tracking business licenses, along with a user account index, representing 75% of the organization’s operations. - Craft detailed project plans and schedules to align with project scope and objectives. - Oversee system development meetings, activities, and deliverables of an 80-member Task Force. Training and Development: - Facilitate a weekly training and feedback forum for 100% of Stakeholder Engagement Division (SED) system users. The intent of this training is to provide feedback on training and capabilities of the system. - Coordinate all engagements of system subject matter experts to enhance staff learning on available platform tools. Select Value-Added Achievements - Developed and executed a 90-day COVID-19 operating capability course project plan which provided training to over 300 end-users of the system with a near 100% completion rate. - Collaborated with Solutions Architects and SharePoint Administrators to construct a virtual workspace for Program Office and communication site for system end-users across the agency. - Oversaw the planning and construction of CISA’s CRM Platform Directive to align with IT required agency policies, procedures, and privacy guidelines Show less



ARA

• United States
• Defense and Space Manufacturing
• 700 & Above Employee

• Office Administrator

  • May 2016 - Aug 2019

  Operations Management: - Oversaw operational systems, processes, and infrastructure while conducting system process improvements. - Facilitated domestic and international travel arrangements, in line with travel management polices set by General Service Administration (GSA). This included booking airfare, lodging and transportation for over 70 employees, including senior division leaders and company board members. Financial Management: - Coordinated shipment invoices, prepared packages, and set up courier deliveries for 100% of customers. - Maintained company accounting records including accounts payable, accounts receivable, invoices and employee reimbursement transactions. - Oversaw and monitored customer/government assets worth an estimated $750,000, and directed annual property reporting requirements with 30 federal, contractor, and laboratory property contacts. Human Capital Support: - Advised 4 program and project managers on staffing and organizational policies. - Prepared listings of qualified applicants for 30% of ARA’s hiring managers for review before coordinating next-phase screenings of potential candidates. - Successfully recruited and filled 5 office vacancies within 2 months. Security Administration: - Served as onsite Assistant Facility Security Officer (AFSO). - Conducted and prepared for Defense Counterintelligence and Security Agency (DCSA) audits and interfaced with auditors as needed. Select Value-Added Achievements: - Composed ARA’s first Office Administrative Assistant Manual to streamline training for administrative staff for the division. - Developed and implemented automated travel and employee reimbursement process that aligned with FAR and corporate requirements. - Oversaw activities and tasks of marketing intern (ARA Summer Hire Program). Motivated and collaborated with intern to create updates print media and communications products for the division. Show less



Target

• United States
• Retail
• 700 & Above Employee

• Guest Service Attendant Team Lead

  • Dec 2015 - May 2016

  Program Management: - Through Target’s management training program, oversaw activities and tasks of 7-15 personnel per shift. - Ensured strategic alignment of department with business operations and sales goals. Evaluated individual and organizational performance metrics against planned objectives to ensure the provided training met business needs. Operations Management: - Oversaw and assisted in managing 15 front end store associates. These associates included Cashiers, Cart Attendants, Guest Services, Photo Lab Staff, and Starbucks staff members. - Managed and motivated front-end associates to ensure daily, monthly, and quarterly sales goals were met while maintaining a customer-focused culture. Reviewed financial totals and verified store-to-store transfers. - Opened and closed the store, which included counting cash drawers and making bank deposits. - Compiled weekly monetary reports and records for store managers Show less



Wall & Associates, Inc.

• Radford

• Sales Support Coordinator

  • Jan 2015 - Aug 2015

  Business Management: - Responsible for managing the company’s sales, ensuring order satisfaction, and handling administrative matters. - Developed 35 monthly leads for sales associates through customer management database. - Retained and organized over 200 client accounts and performed periodic quality assurance audits on appointments, travel, and expenses of sales associates. Select Value-Added Achievements: - Recognized as top sales generator (3x), increasing overall sales within my region by 20%. - Constructed and implemented a new process to enter and manage new client information using client relationship management tools Show less



Roanoke Business Lounge

• United States
• Executive Offices
• 1 - 100 Employee

• Brand Ambassador

  • May 2013 - Jul 2013

  Generated creative and innovative tactics to implement through popular social media outlets. Explored and presented events and products for major Business Lounge clients to draw in customers. Created new flyer designs for promotions, featured in Roanoke-Salem Chamber newsletter. Gathered and analyzed data on social media platforms to increase search engine optimization and overall awareness of Business Lounge. Collected information for potential events and conventions for Business Lounge clients to attend. Show less



US Army

• United States
• Armed Forces
• 700 & Above Employee

• Office Automation Technician

  • Jun 2010 - Aug 2012

  Operations Management: - Reported directly to Project Manager and Program Executive Officer. Was integral to the success of the program office by assuming full responsibility for a variety of mission essential equipment worth upwards of $1.1 billion. Acquisition Support: - Managed contracting procedures including, compiling bidder's lists, and ensuring contract packing and delivery requirements. Supported a full range of pre-award and post-award functions in contracting, including negotiation, award, cost analysis, and administration functions. Show less