Experience

Siren

• United States
• Medical Practices
• 1 - 100 Employee

• Customer Service Advocate

  • Jul 2020 - Present



Aerotek

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Service Delivery Analyst

  • Jul 2018 - Jul 2020

  • Create incident and tasks for incoming issues received via email or phone • Triage incoming emails • Research incidents received regarding claims and other issues • Create incident and tasks for incoming issues received via email or phone • Triage incoming emails • Research incidents received regarding claims and other issues



Brillio LLC

• Senior Delivery Specialist/SME

  • Jan 2017 - Jun 2018

  • Microsoft Vendor working for the Service Center • Retained during contract transition from VMC to Brillio • Assisted with the global launch of a service, including creating process documentation and training employees in several countries • Supervised multiple teams across two different countries that delivered services to the Americas, Europe, and Africa • Completed monthly notifications to customers across the global • Completed Quality Assurance reviews • Provided daily and weekly reports to the business on team status • Triaged incoming cases to appropriate teams and assigned out cases as necessary Show less



VMC Consulting Corporation

• Fargo, ND

• Senior Delivery Specialist

  • May 2015 - Dec 2016

  • Microsoft Vendor working for the Service Center • Hired from temporary with Volt to full time with VMC due to promotion from Delivery Specialist to Senior Delivery Specialist • Assisted with team transition from email ticketing system to Microsoft Dynamics CRM ticketing system, including creating process documentation • Triaged incoming cases to appropriate teams and assigned out cases as necessary • Coordinated the delivery of Microsoft workshops for customers • Completed billing requests and contract administration activities for a variety of customers • Completed Quality Assurance reviews Show less



Volt Information Sciences

• Business Consulting and Services
• 200 - 300 Employee

• Delivery Specialist

  • Jun 2013 - May 2015

  • Microsoft Vendor working for the Service Center • Participated in the launch of several new services • Assisted with process documentation and process improvement on a continuous basis during and after service launches • Microsoft Vendor working for the Service Center • Participated in the launch of several new services • Assisted with process documentation and process improvement on a continuous basis during and after service launches



Hamilton Chirpractice Center

• Hamilton, IL

• Receptionist

  • May 2008 - May 2013

  • Completed scheduling, payment processing, medical coding and billing • General Office duties • Completed transcription for the doctor • Completed scheduling, payment processing, medical coding and billing • General Office duties • Completed transcription for the doctor