Experience

Lutheran Senior Services

• United States
• Hospitals and Health Care
• 500 - 600 Employee

• Move-In Resource Specialist

  • Nov 2019 - Present



Memphis Pool

• United States
• Recreational Facilities
• 1 - 100 Employee

• Operations Manager

  • Oct 2018 - Nov 2019

  Memphis Pool is widely acknowledged as the Mid-South’s leading swimming pool builder. Memphis Pool service department offers a complete range of on-site maintenance & repair services.Key projects/activities:• Developed, implemented and trained employees on operational policies and reporting procedures• Established contracts and pricing for provided services • Developed bonus structures to encourage department growth and add-on sales• Recruited, selected, trained, assigned, scheduled, coached, and disciplined employees• Communicated job expectations; planning, monitoring, and reviewing job contributions• Analyzed process workflow, employee and space requirements and layout; implemented changes • Managed staff levels, wages, hours, contract labor to revenues• Served as primary point of contact regarding issues related to job or equipment quality

• Office Manager

  • Apr 2014 - Oct 2018

  Memphis Pool is widely acknowledged as the Mid-South’s leading swimming pool builder. Memphis Pool service department offers a complete range of on-site maintenance & repair services.Key projects/activities:• Managed all office and field staff in regard to scheduling, communicating and reporting• Managed and maintained service contracts and proposals for residential and commercial accounts• Ensured security, integrity, and confidentiality of all data • Coordinated with IT department on all office equipment needs • Managed account receivable reports, profit and loss reports, and general operating budget• Ensured that results were measured against standards, while making necessary changes • Served as the point person for maintenance, inventory, storage, and office scheduling needs • Handled all customer inquiries and complaints in a timely and efficient manner



Mending Wings

• 1 - 100 Employee

• Director Of Program Development

  • Oct 2010 - Dec 2014

  Mending Wings facilitates faith based, service and cultural learning trips for groups to visit the local Native reservation to learn about the lives of Native people and to serve alongside the community in work projects. Key projects/activities:•Established first financially self-sustaining cultural immersion program in organizational history•Purposed $140k grant funding to maximize program effectiveness while balancing fiscal demands •Conceived long-term plan to engage more than 900 summer camp volunteers over three years •Managed and developed training materials for over 25 full-time staff, interns, and community volunteers •Collaborated with the board of trustees to determine values and to develop and encourage a culture of high efficiency through teamwork •Developed and executed volunteer orientations for more than 900 summer camp volunteers•Managed 25 high school and college aged staff, teaching them community relations, critical thinking, financial management, food planning and preparation, and effective detail management•Ensured all legal documents were completed and filed in compliance with regulations•Coordinated and hosted organization’s annual fundraising dinner•Managed office and program operations remotely with travel, as needed



YouthWorks

• United States
• Religious Institutions
• 1 - 100 Employee

• Program Area Director

  • May 2007 - Sep 2010

  YouthWorks provides life-changing mission trips targeted to the needs and capabilities of youth aged 12-19.Key projects/activities:•Developed and maintained alliances and partnerships with over 75 organizations in 17 communities in order to negotiate building use contracts and volunteer agreements that were mutually beneficial for YouthWorks and partner communities•Traveled in between multiple cities to manage over 50 college-aged site staff, teaching them community relations, critical thinking, financial management, food planning and preparation and effective detail management•Managed details for 10 summer camp sites in various cities that serviced around 6,000 teens, 800 children, and 40 summer camp staff annually •Collaborated with marketing and training departments to develop stronger methods and processes •Identified and addressed problems within the organization and suggested and implemented opportunities for improvement