Experience

Team Epiphany

• United States
• Advertising Services
• 1 - 100 Employee

• Executive Assistant

  • Jan 2022 - Present

  ▸ Support 2 influencer marketing co-owners & senior leaders to streamline operations, including client meeting setup, travel arrangements via Centurion, & board meeting preparation ▸ Optimize operations and office management with 8-member, cross-functional administrative team ▸ Establish innovative process improvements and systems of organization to improve coordination between account management, HR, strategy, and talent acquisition teams ▸ Plan events with influencer partners, creating unique marketing kits to promote client brand image Show less



Success Academy Charter Schools

• United States
• Education Administration Programs
• 700 & Above Employee

• Lead Teacher

  • Jul 2020 - Sep 2021

  ▸Promoted from associate teacher to lead teacher within 1 year based on leadership skills ▸Led kindergarten classes of up to 40 students based on advanced classroom management techniques, positive expectations, & engaging activities to produce successful learning outcomes ▸Communicated proactively with parents to address student-specific needs & assign at-home learning exercises using Google Classrooms & Class Dojo programs ▸Promoted from associate teacher to lead teacher within 1 year based on leadership skills ▸Led kindergarten classes of up to 40 students based on advanced classroom management techniques, positive expectations, & engaging activities to produce successful learning outcomes ▸Communicated proactively with parents to address student-specific needs & assign at-home learning exercises using Google Classrooms & Class Dojo programs



Fellowship For Performing Arts

• United States
• Performing Arts
• 1 - 100 Employee

• Database and Financial Administrator

  • Nov 2018 - Apr 2020

  ▸Database Management; Salesforce ▸Created marketing lists to streamline reporting & processes for booking & post-show assessment ▸Provided theatre marketing mailing & patron lists of up to 16K names for upload into emails ▸Inputted daily & event donations of up to $2M annually to track pledges for philanthropy reporting ▸Validated database content to ensure consistent, clean, precise, & current household information ▸Processed invoices & checks accurately in QuickBooks to maintain accounting integrity ▸Oversaw personal Asana profile and made sure tasks were completed in a timely and fashionable manor ▸Managed and implemented process updates to streamline organization and cross-team collaboration ▸Created short-term project roadmaps as well as collaborate on the long-term vision to ensure all stakeholders are aligned on responsibilities, deadlines, and milestones ▸Streamlined reports/process and ensure the team has the data - managed the process ▸Provided patron lists for upload and post-show email ▸Provided reports for booking and post-show assessments ▸Managed donation entry and process; input daily donations and event donations; pulled daily donation reports; tracked pledge data ▸Input expense data for philanthropy reporting. Assist in delivering lists to the philanthropy team as needed ▸List pulls, data import and report creation Show less



ShopKeep, a Lightspeed Company

• United States
• Software Development
• 1 - 100 Employee

• Operations Specialist

  • Apr 2016 - Nov 2018

  ▸ Reported directly to the Relationship Managers about partners▸ Managed the Channel Teams communication: Emails, Phone Calls, HipChat, Google Hangout, and Chatter on Salesforce▸ Managed a high volume of inbound and outbound calls▸ Set up demo stores for partners and merchants▸ Input new partners to Salesforce▸ Updated Google documents, excel sheets, and email templates has correct and updated information to properly pass along the information to Partners.▸ Utilized external teams-marketing, engineering, finance, sales, support- to advance Channel success Show less

• Relationship Manager

  • Apr 2016 - Nov 2018

  ▸Managed operations for a team of Relationship Managers and Sales Representatives▸Developed strategic partnerships & managed Salesforce to increase storefronts & lead pipelines▸Spearheaded cross-functional projects with engineering, finance, data science, & sales teams ▸Coordinated marketing strategies, including MailChimp campaigns, Google Ads, & social media▸Tracked KPI goals & consolidated teamwide communication to achieve long-term objectives▸Managed and implemented process updates to streamline efficiently, organization, and cross-team collaboration.▸Developed strategic partnerships to increase storefronts and lead pipelines▸ Helped coordinate marketing strategies, including email & AdWord campaigns, newsletters, and social media▸Responsible for all team communication; emails, phones, and chat▸Spearheaded cross-functional team projects with marketing, engineering, finance, data science, sales, support▸Prospected, prioritized and developed strategic partnerships to increase storefronts and lead pipelines▸Database management; Salesforce▸Managed Team LinkedIn 'ShopKeep Channel Partner Network', Hootsuite management Show less



City Experts

• Hospitality
• 1 - 100 Employee

• Concierge

  • Jul 2015 - Apr 2016

  ▸ Ensured that the Concierge desk information is always up to date. ▸ Handled guest complaints and report any concern for further recovery with guarded confidentiality discretion. ▸ Registered VIP arrivals, and departures for special requests. ▸ Processed and delivered messages for guests. ▸ Provided information, recommendations and booking services for a variety of guest inquiries, including, but not limited to, directions, hours of outlet operation, hotel services, transportation and travel arrangements, tour and event tickets, restaurant reservations, and medical care. ▸ Responded to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner. ▸ Sold Broadway tickets, sightseeing tours, day trips, helicopter tours and attractions. Show less



Panera Bread

• United States
• Restaurants
• 700 & Above Employee

• Catering Coordinator

  • Oct 2011 - Jun 2015

  ▸ Managed food operations for special events at hotels, resorts, and other establishments ▸ Organized and coordinated event timeline, ensuring that the service runs smoothly and efficiently ▸ Coordinated and oversaw decor set-up and breakdown ▸ Processed and received food orders on time ▸ Maintained inventory of food and office supplies ▸ Liaising with vendors and external suppliers ▸ Developed public relations and promotional and marketing materials for offered catering services. ▸ Met and consulted with clients to inform them of all services provided and to establish the catering requirements of the events ▸ Reviewed scheduled catering event requests to determine ordering needs, prepared requests for products and equipment to be ordered, and scheduled staff appropriately ▸ Coordinated with foodservice and building service staff, the food and beverage requirements, delivery, set-up and break down of events, staffing, etc ▸ Created catering event menus for a variety of clients ▸ Ensured that safety policies and rules are followed during catering events ▸ Oversaw and participated in the booking, set-up, operation, and breakdown of catering events ▸ Supervised and scheduled the work of catering staff ▸ Produced quotes and invoices for the client ▸ Collected and reported the revenues and expenses generated from each event ▸ Maintained records and prepared reports of catering events Show less



Premier Island Management Group

• United States
• Hospitality
• 1 - 100 Employee

• Concierge

  • Mar 2014 - Mar 2015

  ▸ Familiar with every aspect of the resort, I was able to pass along all of the necessary information to our guests thoroughly and effectively. ▸ Provided guests with highly specialized services meant to improve guest experiences through several non-negotiables taught to me through Premier Island Management Group. Such as speaking to everyone in a friendly manner, using "My Pleasure" rather than "No Problem", never saying "No", taking pride in personal appearance, and many others. ▸ Gave customers renting through our resort information about restaurants, tips about food selections, wine choices, or additional entertainment. ▸ Cleaned, organized, and tried making the environment the best it could be. ▸ Developed a strong knowledge of the hotel's facilities and services and of the surrounding community. ▸ Provided guests with information about attractions, facilities, services, and activities in or outside the property. ▸ Made guest reservations for air or other forms of transportation when requested. ▸ Made guest reservations for entertainment when requested. ▸ Organized special functions as directed by management. ▸ Arranged secretarial and other office services. ▸ Coordinated guest requests for special services or equipment with the appropriate department. ▸ Contacted roomed guests periodically to ascertain any special needs. ▸ Handled guest complaints and problems solved to the best of my abilities. Show less



North American Mission Board

• United States
• Religious Institutions
• 300 - 400 Employee

• Student Missionary

  • Jan 2010 - Aug 2011

  Assistant House Manager at a Christian Maternity home. ▸Provided direction and example for the residents under the Resident Director's leadership. ▸Worked directly with the residents in multiple daily life tasks, as well as helping, encouraging, modeling and redirecting them individually. ▸Developed trusting relationships with inner city children. ▸Conducted Backyard Bible clubs and developed curriculum. ▸Assisted in after school kids care and served as a Manager while parents participated in Job Corps and ESL. ▸Distributed food and clothing to Inner cities. ▸Took primary responsibility for the health, well-being, and happiness of campers. ▸Learned the likes and dislikes of each camper. ▸Recognized and responded to opportunities for group problem-solving. ▸Provided opportunities for the group so that each individual experienced success while at camp. ▸Encouraged respect for personal property, camp equipment, and facilities. ▸Set a good example for campers in all areas, including cleanliness, punctuality, clean-up chores, rules, and sportsmanship. ▸Guided campers in participating successfully in all aspects of camp activities. ▸Supervised, assisted instructors and actively participated in all aspects of the campers’ day. ▸Observed camper behavior, assessed its appropriateness, enforced appropriate safety regulations and emergency procedures and applied appropriate behavior-management techniques. ▸Prepared for and actively participated in pre-camp training and weekly meetings. Show less



Tanning Tropical

• United States
• Hospitality

• Sales Associate

  • Sep 2007 - Apr 2009

  ▸Assisted clients with their needs ▸Offered tanning packages and tanning lotions ▸Daily cleaning tasks. ▸Assisted clients with their needs ▸Offered tanning packages and tanning lotions ▸Daily cleaning tasks.



Academy Sports + Outdoors

• United States
• Retail
• 700 & Above Employee

• Cashier/Sales Associate

  • Aug 2005 - Apr 2006

  ▸Assisted customers through apparel and cashiering. ▸Assisted customers through apparel and cashiering.