Experience

SinglePoint Group International Inc

• Canada
• Outsourcing and Offshoring Consulting
• 100 - 200 Employee

• Senior Credit Collections Analyst

  • Sep 2019 - Present

  -Deliver excellent service and ensure exceptional results in the collection of financial loans -Make collection calls on all past-due accounts and obtain payment from past-due customers by phone and negotiate an appropriate payment arrangement, within authorized limits; Contact delinquent/collection customers to arrange payment -Establish, coordinate, and monitor firm payment arrangements within our established risk policy for our collection customers. Assess and mitigate risk by referring accounts for further investigation -Documenting call activity details in the Collections system to reflect the action taken. Updating customer account information, including commitments paid, amounts and dates, and collection calls. -Manage & control difficult situations with tact, diplomacy, and resourcefulness. Handle objections & excuses, using soft calling techniques whenever appropriate -Perform regulatory standards and best practices for collections. -Meet individual collection targets to meet company and departmental goals. Maintain and submit reports for collection management review Show less



Groupe Solution Collect

• Canada
• Executive Offices
• 1 - 100 Employee

• Supervisor

  • Feb 2014 - Sep 2019

  - Trained staff members, conduct performance reviews, and made recommendations regarding corrective actions and dismissals -Monitor live and recorded calls with feedback to staff -Maintain compliance with corporate, industry, and collection standards to ensure that agents meet and exceed individual and collective monthly goals -Ensure the successful completion of all collections accounts and the achievement of required monthly goals -Compiling and processing biweekly payroll submissions through ADP -Perform various administrative duties -Oversee the daily proceedings of the department and handle customers' portfolio performance -Provided management with frequent reports and attend meetings with management and clients to increase efficient -Conducting interviews filtering ideal candidates for positions -Manage a high flow of incoming and outgoing calls and ability to work in a fast and changing environment -Active lister that guides debtors according to their needs and manages multiple accounts at the same time and comply with all protocols, laws, and regulations for effective payment in full on all accounts -Follow up on delinquent accounts and payments, also analyze debtors’ accounts to offer the most appropriate solutions regarding their circumstances -Excellent negotiation and problem-solving skills delinquent accounts with payment terms that are overdue with settlement offers Show less



Cash 4 You

• United States
• Transportation/Trucking/Railroad
• 1 - 100 Employee

• Senior Sales Consultant

  • Feb 2012 - Aug 2014

  -Manage risk and resolve accounts in accordance with business objectives -Perform tasks as a team member, and work collaboratively to resolve customer issues -Identify and correct the mistakes others make, and take pride in the accuracy of data and business records -Analyze financial metrics, data, and branch performance, navigate multiple computer systems, and applications, and utilize search tools to find information that supports customers in achieving their financial goals -Navigate team members in developing their careers, and promoting the growth of the company -Experience in leading, motivating, coaching, training, and developing a team to meet objectives -Comply with policies, procedures, laws, and regulations -Develop strategic partnerships to grow the business -Administer operational compliance controls, credit and risk management, and loss prevention -Ability to manage time and competing priorities in a fast-paced and constantly changing retail environment Show less