Senior Project Manager

• Apr 2021 - Present

Senior Project Manager

• Aug 2017 - Apr 2021

Leading the Project Team to deliver business value through successful implementation of a range of multiple projects, reporting into the CTO. Assigning projects to the appropriate project team member. Presenting project highlight reports to the Senior Leadership Team and project stakeholders. Maintaining a project portfolio to provide visibility of delivery dates for the business and clients. Driving continuous improvement in project delivery including project management framework. Delivering training and support to the Project Team; undertake one-to-ones and side by side training.Specific Taskso Capture requirements from lender clients.o Facilitate internal workshops to define project tasks.o Collate and document anticipated effort and costs.o Obtain client/stakeholder sign off for specifications.o Develop and maintain project plans.o Drive forward projects for successful delivery.o Work with development and test teams to deliver software projects. o Practice effective project risk and changes management, escalating issues and risks in a timely manner.o Facilitate project review meetings to identify areas for improvement. Show less

Business Implementation Lead

• Jul 2016 - Aug 2017

Responsible for managing lender client implementations following new business wins helping the company achieve its growth plans, reporting to the Director of Client Relationships.Specific Taskso Preparing business requirements with support from the Account Directors and use of internal workshops. o Documenting and maintaining a Statement of Work. o Developing and maintaining project implementation work book, including task plans and risk log. o Supporting the Director of Business Development in preparing tender submissions. Show less

Sales Administrator and PA

• Jan 2014 - Jul 2016

Supporting the Sales and Marketing Team by providing administrative, general day-to-day assistance and dealing with telephone enquiries. Reporting to the Sales Manager and Sales & Marketing Director.Working closely with the Sales Team dealing with enquires from Mortgage Brokers and Estate Agents, working with LMS Account Directors as well as liaising with other internal departments to ensure all tasks are carried out to the highest standards. Responsible for Sales Progression: closely monitor conveyancing instructions to ensure each case completes and maintain a high completion ratio. Specific Taskso Providing administrative support and assistance to the Internal Sales Team, the Sales & Marketing Director, Account Directors, Marketing Manager, New Business Team and their clients. o Identifying and increasing opportunities with existing accounts whilst developing relationships at various levels.o Taking responsibility for issues that arise from accounts, suppliers and cases. Ensuring they resolved in a timely fashion to the satisfaction of all parties. Utilising shared drives, LMS websites, CRM, LMS reporting and MI tools effectively.o Managing stock and handling requests for marketing material working with the Marketing Manager. Co-ordinating client meetings and guest lists for corporate events. Show less