Lighting Manufacturers Representative

• May 2016 - Present

Lighting Specialist

• Apr 2014 - May 2016

Front Desk Agent

• Sep 2013 - Apr 2014

• Responsible for overseeing the guest’s experience from initial greeting to check out • Innovatively resolved a variety of unique issues while maintaining a customer service driven attitude in a high volume environment • Utilized Opera operating system to plan use of inventory, manage cash and credit transactions, and analyze daily reports • Managed all incoming phone calls and inquiries • Responsible for overseeing the guest’s experience from initial greeting to check out • Innovatively resolved a variety of unique issues while maintaining a customer service driven attitude in a high volume environment • Utilized Opera operating system to plan use of inventory, manage cash and credit transactions, and analyze daily reports • Managed all incoming phone calls and inquiries

Sales Associate/Designer

• Dec 2011 - Jul 2013

Sofas & More is a small family-owned furniture store in North Knoxville. I started working on the sales team at the end of 2011. • Negotiated prices and sold merchandise consistently at the highest profit margin among the sales team • Arranged furniture and designed displays on the sales floor • Interacted with sales representatives and contributed to the process of selecting new merchandise to keep up with current market trends • Designed ad campaigns to target previously unrecognized market sectors Notable Achievements: • Increased sales of higher-end furniture and accessories by arranging displays to highlight their benefits • Saw a statistically significant increase in website hits and email inquiries after I started managing the content • Won the monthly sales competition the second month I was there Show less

Promotions (Bud Light)

• Jul 2012 - Jun 2013

Communicated information pertaining to products Eagle Distributing was introducing. Promoted the products through contests and giveaways. Communicated information pertaining to products Eagle Distributing was introducing. Promoted the products through contests and giveaways.

Dining Room Supervisor

• Mar 2009 - Dec 2011

As the Dining Room Supervisor, I have experience with dining room set up and tear down, managing and training personnel, and maintaining a consistently high level of customer service. I have planned menus, kept accurate inventory of supplies, and created visually appealing and innovative displays through various table settings and food arrangements. Artists Included: Paul McCartney Katy Perry Coldplay As the Dining Room Supervisor, I have experience with dining room set up and tear down, managing and training personnel, and maintaining a consistently high level of customer service. I have planned menus, kept accurate inventory of supplies, and created visually appealing and innovative displays through various table settings and food arrangements. Artists Included: Paul McCartney Katy Perry Coldplay

Marketing and Public Relations Intern

• Sep 2010 - Apr 2011

• Created a fundraising PowerPoint to be presented to local businesses to inform and encourage a higher level of participation in ticket sales and vendor involvement at the Opera’s Italian street fair-The Rossini Festival • Communicated with vendors to maintain organization the day of events – troubleshooting issues when necessary • Designed the content of press kits sent to neighboring newspapers to gain media interest • Created a fundraising PowerPoint to be presented to local businesses to inform and encourage a higher level of participation in ticket sales and vendor involvement at the Opera’s Italian street fair-The Rossini Festival • Communicated with vendors to maintain organization the day of events – troubleshooting issues when necessary • Designed the content of press kits sent to neighboring newspapers to gain media interest