Ashley H.
Advisor at LaunchNotes- Claim this Profile
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English Native or bilingual proficiency
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Spanish Limited working proficiency
Topline Score
Bio
Vivienne Kay
Ashley is a truly empathetic leader, strategic thinker, and dedicated advocate for customers. Her ability to deeply understand and articulate customer needs, made her and her team a critical part of the product and design process at LaunchNotes. Such a great team player, and so passionate about her work - I very selfishly hope I get the chance to work with Ashley again!
Blake Ziolkowski
Ashley and I collaborated as revenue leaders at LaunchNotes. I was focussed on Sales and she was focussed on Success. I can honestly say that Ashley is one of if not the top Success leader I’ve ever had the privilege and honor to partner with and learn from. She’s methodical and deeply thoughtful in her every move whether installing new tooling, reshaping a part of her program that impacts others internally, and/or onboarding a large client. Ashley is empathetic and accommodating to the Sales side of the house without compromising what she knows she and her team need to be successful. She’s willing to join Sales conversations much earlier than most Success leaders and she does not shy away from having the tough but necessary conversations with Sellers and Clients alike, all whilst never compromising her professionalism. Ashley is the real deal and anyone who has the opportunity to work with her in the future should cherish every minute. She’s elite. And she’s a highly collaborative partner in the truest sense of the word.
Vivienne Kay
Ashley is a truly empathetic leader, strategic thinker, and dedicated advocate for customers. Her ability to deeply understand and articulate customer needs, made her and her team a critical part of the product and design process at LaunchNotes. Such a great team player, and so passionate about her work - I very selfishly hope I get the chance to work with Ashley again!
Blake Ziolkowski
Ashley and I collaborated as revenue leaders at LaunchNotes. I was focussed on Sales and she was focussed on Success. I can honestly say that Ashley is one of if not the top Success leader I’ve ever had the privilege and honor to partner with and learn from. She’s methodical and deeply thoughtful in her every move whether installing new tooling, reshaping a part of her program that impacts others internally, and/or onboarding a large client. Ashley is empathetic and accommodating to the Sales side of the house without compromising what she knows she and her team need to be successful. She’s willing to join Sales conversations much earlier than most Success leaders and she does not shy away from having the tough but necessary conversations with Sellers and Clients alike, all whilst never compromising her professionalism. Ashley is the real deal and anyone who has the opportunity to work with her in the future should cherish every minute. She’s elite. And she’s a highly collaborative partner in the truest sense of the word.
Vivienne Kay
Ashley is a truly empathetic leader, strategic thinker, and dedicated advocate for customers. Her ability to deeply understand and articulate customer needs, made her and her team a critical part of the product and design process at LaunchNotes. Such a great team player, and so passionate about her work - I very selfishly hope I get the chance to work with Ashley again!
Blake Ziolkowski
Ashley and I collaborated as revenue leaders at LaunchNotes. I was focussed on Sales and she was focussed on Success. I can honestly say that Ashley is one of if not the top Success leader I’ve ever had the privilege and honor to partner with and learn from. She’s methodical and deeply thoughtful in her every move whether installing new tooling, reshaping a part of her program that impacts others internally, and/or onboarding a large client. Ashley is empathetic and accommodating to the Sales side of the house without compromising what she knows she and her team need to be successful. She’s willing to join Sales conversations much earlier than most Success leaders and she does not shy away from having the tough but necessary conversations with Sellers and Clients alike, all whilst never compromising her professionalism. Ashley is the real deal and anyone who has the opportunity to work with her in the future should cherish every minute. She’s elite. And she’s a highly collaborative partner in the truest sense of the word.
Vivienne Kay
Ashley is a truly empathetic leader, strategic thinker, and dedicated advocate for customers. Her ability to deeply understand and articulate customer needs, made her and her team a critical part of the product and design process at LaunchNotes. Such a great team player, and so passionate about her work - I very selfishly hope I get the chance to work with Ashley again!
Blake Ziolkowski
Ashley and I collaborated as revenue leaders at LaunchNotes. I was focussed on Sales and she was focussed on Success. I can honestly say that Ashley is one of if not the top Success leader I’ve ever had the privilege and honor to partner with and learn from. She’s methodical and deeply thoughtful in her every move whether installing new tooling, reshaping a part of her program that impacts others internally, and/or onboarding a large client. Ashley is empathetic and accommodating to the Sales side of the house without compromising what she knows she and her team need to be successful. She’s willing to join Sales conversations much earlier than most Success leaders and she does not shy away from having the tough but necessary conversations with Sellers and Clients alike, all whilst never compromising her professionalism. Ashley is the real deal and anyone who has the opportunity to work with her in the future should cherish every minute. She’s elite. And she’s a highly collaborative partner in the truest sense of the word.
Credentials
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Apache Kafka Fundamentals
ConfluentAug, 2021- Nov, 2024 -
CSMath Make Data Driven Decisions in Customer Success
UdemyFeb, 2021- Nov, 2024 -
Certified Customer Success Manager (CCSM) Level 2
SuccessHACKEROct, 2020- Nov, 2024 -
Flex Certification for Partners
Twilio Inc.Apr, 2019- Nov, 2024 -
Twilio Platform Certification
Twilio Inc.Apr, 2019- Nov, 2024 -
CSM Coaching Program Level 1
SuccessHACKERFeb, 2018- Nov, 2024 -
AWS Concepts
LinuxAcademy.comNov, 2016- Nov, 2024
Experience
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LaunchNotes
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United States
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Software Development
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1 - 100 Employee
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Advisor
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Oct 2023 - Present
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Director of Customer Success
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Oct 2022 - Oct 2023
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Gain Grow Retain
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United States
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Think Tanks
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1 - 100 Employee
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Board Member
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Feb 2021 - Present
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Founding Member
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Jun 2020 - Feb 2021
An open, free community built by and for customer success leaders and contributors. I serve on the board as a co-lead for content creation to help build awareness around Customer Success.
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CrowdStrike
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United States
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Computer and Network Security
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700 & Above Employee
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Director of Global Customer Success (Humio)
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Jan 2022 - Sep 2022
- Hired and built global (AMER, APJ, EMEA) Customer Success team from ground up.- Partnered with sales and helped team surface 1.2M in pipeline within 6 months.- Defined customer onboarding, enablement and relationship management strategy and expectations.- Coaching and mentoring team to drive customer growth with effective QBR planning and success milestones. - Defined key metrics of churn mitigation, surfacing expansion opportunities, and product adoption- Created and standardized customer adoption playbooks and career frameworks. Show less
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Global Manager, Customer Success (Humio)
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Jul 2021 - Jan 2022
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Twilio
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United States
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Software Development
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700 & Above Employee
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Senior Customer Success Manager (Strategic), Team Lead
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Nov 2019 - Jun 2021
- Managing a multi-million dollar book of business.- Partnering with Account Executives to help strategically grow accounts, increase product adoption, and articulate ROI to C-level stakeholders. - Creating playbooks and programs to work more strategically with customers and drive adoption.- Serving as a trusted advisor for a portfolio of customers and assisting with risk management/churn prevention.
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Senior Technical Onboarding Engineer
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Mar 2019 - Nov 2019
- Meet with key stakeholders to discuss project initiatives and technical landscape, conducting live demos, and discussing implementation process with technical engineers.- Utilizing customer feedback to identify and drive improvements in Twilio products.- Troubleshooting network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS; WebRTC- Creating strategic playbooks for Onboarding Engineering team to improve productivity and impact the bottom line.- Creating custom technical documentation to meet the technical requirements of a customer’s use case. Show less
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Wildbit
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United States
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Software Development
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1 - 100 Employee
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Customer Success (CX)
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Sep 2015 - Mar 2019
Served as a customer advocate and liaison to product teams by communicating customer feedback with data at its foundation. Focused on customer retention and product education by creating webinars, onboarding emails and by proactively reaching out to customers. Served as a customer advocate and liaison to product teams by communicating customer feedback with data at its foundation. Focused on customer retention and product education by creating webinars, onboarding emails and by proactively reaching out to customers.
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Croché
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United States
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Technology, Information and Internet
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1 - 100 Employee
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Solutions Architect
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Jul 2011 - Jul 2015
Partnered with a team of developers and designers to advise and project manage customer websites and applications. Served as a trusted advisor to customers and key stakeholders to ensure success on technical projects. Partnered with a team of developers and designers to advise and project manage customer websites and applications. Served as a trusted advisor to customers and key stakeholders to ensure success on technical projects.
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Ashley Harpp
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Greater Atlanta Area
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Web Developer
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Jun 2010 - Jul 2011
Designed modern websites for clients, including but not limited to user testing, SEO tactics, content management (primarily Wordpress), content writing/editing, and design consultations Designed modern websites for clients, including but not limited to user testing, SEO tactics, content management (primarily Wordpress), content writing/editing, and design consultations
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Education
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2008 - 2010
Gwinnett Technical College
Computer Science
Community
