Experience

Solvay Bank

• United States
• Banking
• 100 - 200 Employee

• Customer Relations Specialist

  • May 2023 - Present



Associated Medical Professionals of NY, PLLC

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Billing Assistant/Payment Poster

  • Dec 2021 - Apr 2023

  Assisting with all components of the AMP Billing department and operations to ensure that all practice objectives, with regards to billing are maintained Accurately and timely post credit card, check and cash payments received from patients whether it is a copay or to pay off a balance & medical insurance companies payments to a patient’s billing account Run a transaction balance report at the end of the day to ensure the accuracy of the balance posted



Mercedes Benz of Syracuse

• Cashier

  • Sep 2021 - Dec 2021



Bryant & Stratton College

• United States
• Higher Education
• 700 & Above Employee

• Administrative Assistant

  • Jan 2021 - Aug 2021

  Liverpool, New York, United States Assisted in managing the enrollment process of students to include data entry of all student applications This position requires excellent communication and interpersonal skills, solid customer service, and the ability to provide information to a wide range of internal and external stakeholders Responsible for tracking and reporting on prospective enrollment status and updating various Excel spreadsheets accurately and in a timely manner Scheduled appointments and updated event… Show more Assisted in managing the enrollment process of students to include data entry of all student applications This position requires excellent communication and interpersonal skills, solid customer service, and the ability to provide information to a wide range of internal and external stakeholders Responsible for tracking and reporting on prospective enrollment status and updating various Excel spreadsheets accurately and in a timely manner Scheduled appointments and updated event calendars Arranged staff meetings to ensure deadlines were being met Show less



Melvin & Melvin, PLLC

• United States
• Law Practice
• 1 - 100 Employee

• Real Estate Legal Assistant

  • Sep 2020 - Oct 2020



Empower Federal Credit Union

• Banking
• 200 - 300 Employee

• Branch Service Representative

  • Oct 2017 - Sep 2020

  Liverpool, New York, United States - Welcomes members and receives and processes member financial transactions, including deposits, withdrawals and loan payment transfers amounts from member accounts as directed; posts transactions to member accounts and maintains records; verifies cash and endorsements, issues receipts, and receives check re-orders. Responsible for cash management in the office to be sure minimal amount of cash is kept on hand while meeting the members' needs. - Provides routine information concerning… Show more - Welcomes members and receives and processes member financial transactions, including deposits, withdrawals and loan payment transfers amounts from member accounts as directed; posts transactions to member accounts and maintains records; verifies cash and endorsements, issues receipts, and receives check re-orders. Responsible for cash management in the office to be sure minimal amount of cash is kept on hand while meeting the members' needs. - Provides routine information concerning services and directs members to appropriate department for specific information and service; opens and processes all new accounts, including savings accounts, business accounts, trust accounts, certificates, IRAs and checking accounts; handles requests in a professional, prompt and efficient manner; cross-sells credit union services. - Completes account inquiries, address changes, closing accounts, and account maintenance requests as directed by members, including changes relative to payroll deduction; researches and solves member questions, problems and complaints either by telephone, correspondence or in person, in a timely manner while maintaining member satisfaction. - Meets balancing requirements as outlined in the Branch Employee Performance Standards, performs a variety of miscellaneous tasks including typing, filing, computer input, scanning and answering the telephone. - Keeps informed of the latest changes in credit union policies and procedures relating to security, compliance, rates, and consumer protection laws. - Performs other related duties as assigned; must be able to work flexible hours, including Saturdays, at any/all branch locations. Show less



Wegmans Food Markets

• United States
• Retail
• 700 & Above Employee

• Customer Service, Sub Shop, Barista

  • Feb 2011 - Aug 2018

  • Prioritizing and balancing a variety of tasks simultaneously •Maintaining the overall appearance of the department. • Acting as a resource for customers and finding solutions. • Properly completing paperwork and reports. • Occasionally helping out as a receptionist at the Syracuse Division Office.



American Food & Vending

• United States
• Hospitality
• 200 - 300 Employee

• Customer Service, Sales

  • Aug 2009 - Aug 2011

  • Event set up • Communicating with customers and fellow staff for effective task completion.



Candlewood Suites® Hotels

• Hospitality
• 700 & Above Employee

• Housekeeping

  • Jun 2006 - May 2011

  • Clean and service assigned rooms to established standards. • Communicating with supervisor and fellow staff to complete daily tasks • Make sure guests had everything they needed for an enjoyable stay.