Sr. Data and AI Technical Specialist

• May 2022 - Present

Actively develop and progress qualified opportunities with the IBM Sales Team Act as a deep technical expert in sales opportunities, and leverage your experience to make presales engagements successful Collaborate with other internal IBM teams to drive unmatched customer satisfaction Maintain an understanding of the client’s industry, including industry trends, industry business processes Deliver solution workshops, product demonstrations, technical education, and Proofs of Concept while articulating business value for our data management solutions Collaborate with IBM sales teams to define, design, and detail the technical aspects and feasibility of proposed solutions Support customers across the sales cycle Assist with Request for Proposal (RFP)/Request for Information (RFI) and other technical questionnaires Show less

Enterprise Architecture Senior Manager

• 2015 - Sep 2022

o Leading efforts to introduce and manage multiple Cloud Service Providers (Microsoft Azure, Oracle Cloud, IBM Bluemix) for valuable ROI and competitive efficiencies (Capital vs O&M) o Developing strategies, standards and policies relevant to hybrid cloud environment (IaaS, PaaS, SaaS) o Providing leadership and direction on issues of technical complexity, of optimization opportunities for efficiency/effectiveness, and of innovation strategies to increase business value o Serving on multiple governance & departmental committees related to Enterprise Architecture/ TO initiatives employing ITIL, ITSM, PMBOK, and TOGAF processes & standards o Evaluating vendor proposals for proposals for the purchase of hardware, software, and services o Ensuring solutions adhere to Enterprise Architecture’s standards of quality, supportability, and sustainability for development of critical business and/or infrastructure solutions o Investigating opportunities to optimize data growth and classify data privacy at the enterprise level o Maintaining strong and effective working relationships with business clients and vendors to interpret and formalize technology solution requirements Show less

Strategic Product Marketing Operations Senior Manager

• Jun 2011 - 2015

o Collaborated w/ Global teams on Strategic Product roadmap for lifecycle planningo Managed IT project teams throughout Asia, Americas and Europe working on projects from gathering requirements, development, deployment, management, and enhancementso Improved forecast guidance and demand planning accuracy via creation & implementation of measureable goals & scorecards for all Consumer/SMB/Tablet business o Reduced product/material risk exposure through trend analysis; bridging opportunities between Global & Regional teams in Operations, Procurement, Materials, I/T, & Demand/Supplyo Identified areas for improvement and create new processes to enhance product transition strategies, inventory management frame strategies and monthly reportingo Communicated KPIs, key milestone achievements and strategy changes to align Executive Leadership, Senior Management, Demand/Supply, Forecast Planning and Product Marketing teams Show less

Technical Account Manager

• Nov 2009 - Jun 2011

o Invented patent-pending Retail & Telecom Returns solution o Identified $5M cost opportunity within Retail & Telecom returns/refurbishment strategy – solution to pioneer new service offerings with partnerso Facilitated direct relationship with carriers to resolve carrier and customer-impacting product issues o Established quality contract terms, standardized quality reporting and bridged voice of customer feedback loop for key Tier 1 and Tier 2 US & LatAm telecom carriers

Loss Prevention Program Manager

• Jul 2008 - Nov 2009

o Created cost & revenue models to analyze portfolio profitability driving $3M reduction in returns & $17M cap realignment o Designed a comprehensive financial predictability model to simulate seasonal cycles of retail returns o Identified and mitigated issues driving elevated returns and those driving consistent pressure on contractual return capso Developed global solutions to increase the recovery on return assets by pursuing alternative recovery channelso Analyzed and mapped business process flow of retail returns from point-of-return through refurbishment to re-sale, leading to the identification of exact revenue-loss drivers, resulting in industry leading recovery percentageso Trained and mentored new members to Dell’s consumer quality methodologieso Developed new measurement processes for quality with Dell’s introduction to retail o Led cross functional teams for service readiness with focus on schedule and quality o Resolved errors in 3rd party repair sites that if not identified and fixed in pilots would have jeopardized at risk new relationships Show less

New Product Quality Manager

• Aug 2006 - Jul 2008

o Delivered multiple products using product life cycle management processes with R&D core teams. o Successfully designed & launched 6 products over 3 years - including a single product with >$100M in revenue. o Oversaw migration off shore of 3 vital platforms, resulting in transparent shift with regard to COS and quality. o Drove problem-solving strategies for complex problems that involve global cross-functional disciplines

Senior Quality Engineer

• Oct 2004 - Jul 2005

Responsible for driving process & product quality improvements in several production lines. Increased yield and overall equipment effectiveness by >10% in short duration

Customer Product Engineer & Field Service Engr

• May 2003 - Jul 2005

Production Supervisor

• Jun 2002 - May 2003