Experience

Skamania Lodge

• United States
• Hospitality
• 1 - 100 Employee

• Wedding Event Manager

  • Jul 2021 - Present



CENTRL Office

• United States
• Hospitality
• 1 - 100 Employee

• Membership Sales Lead

  • Sep 2019 - May 2021

  • Owned the sales cycle for two locations and executed strategies, promotions, and tours for B2B sales of flexible and service-oriented office space. • Managed a high volume of incoming leads and phone calls, providing prompt responses to all, with an open mind for solving problems and providing concierge services. • Built and maintained relationships with members and potential new members and partnerships. • Created sales proposals specifically addressing prospective member's wants, needs, and pain points. • Creatively structured deals for outcomes balancing business objectives and client satisfaction. • Supported community management and onboarding to ensure customer's experience was seamless and welcoming. • Developed training processes for community managers to engage new sale prospects. • Generated a feedback loop to operations and marketing departments to ensure the highest level of customer experience was attained.



The Melody Event Center

• Portland, Oregon Area

• Event Sales Manager

  • Oct 2018 - Jul 2019

  • The initial point of contact for clients, vendors, and community members, providing customer service through timely and thoughtful interactions • Managed multiple projects and event contracts at one time. • Prospected through sales calls, social media, and public events. • Developed menus and marketing material. • Met and exceeded sales goal of $300K quarterly. • Planned, Executed, Controlled events with the front-of-house operations and culinary teams for multiple plated events of up to 450 people. • Initiated and Developed new processes for onboarding employees and event communication. • Participated in a 3-day event, feeding 2700 Kids, Breakfast, lunch, and dinner, which included hiring and preparing 24 temporary employees to support the event within a short timeline.



Multnomah Athletic Club

• United States
• Recreational Facilities
• 200 - 300 Employee

• Event Catering Supervisor

  • Apr 2018 - Sep 2018

  • Supervised event staff of up to 20 to cater weddings, fundraisers, bat mitzvahs, business functions, meetings, athletic groups of up to 400 guests. • Presented priorities and milestones of operational plans for each BEO, preparing staff for the success in their roles and responsibilities. • Provided sincere customer service to event contact and readily adapted to change orders. • Supervised event staff of up to 20 to cater weddings, fundraisers, bat mitzvahs, business functions, meetings, athletic groups of up to 400 guests. • Presented priorities and milestones of operational plans for each BEO, preparing staff for the success in their roles and responsibilities. • Provided sincere customer service to event contact and readily adapted to change orders.



Bridgeport Brewing Company

• United States
• Restaurants
• 1 - 100 Employee

• Events Assistant

  • Jun 2016 - Apr 2018

  • Administrative Assistant to Event’s Manager. • Collaborated with clients and prospective clients on event bookings. • Managed the wine program. • Managed the front-of-house position as an event captain, catering server, bartender, and set-up. • Administrative Assistant to Event’s Manager. • Collaborated with clients and prospective clients on event bookings. • Managed the wine program. • Managed the front-of-house position as an event captain, catering server, bartender, and set-up.



Bonaventure Senior Living

• United States
• Hospitals and Health Care
• 200 - 300 Employee

• Dining Services Manager

  • Dec 2015 - May 2016

  • Department lead responsible for dining service operations • Managed operations to deliver world-class food and service to 160 residents living independently • Hired and motivated staff members • Organized special events • Increased resident satisfaction through feedback sessions and accommodating special diets and requests • Department lead responsible for dining service operations • Managed operations to deliver world-class food and service to 160 residents living independently • Hired and motivated staff members • Organized special events • Increased resident satisfaction through feedback sessions and accommodating special diets and requests



Wyndham Destinations

• United States
• Hospitality
• 700 & Above Employee

• Food and Beverage Manager

  • May 2014 - Mar 2015

  • Establish Standard Operating Procedures to train staff to deliver world class service • Coordinate Special Events and Private Functions. • Develop Marketing and Social Media Strategies • Maintain 17 % Liquor cost • Bartend as needed • Establish Standard Operating Procedures to train staff to deliver world class service • Coordinate Special Events and Private Functions. • Develop Marketing and Social Media Strategies • Maintain 17 % Liquor cost • Bartend as needed



Paradise Bakery & Cafe

• United States
• Restaurants
• 1 - 100 Employee

• Catering Sales Manager

  • Aug 2013 - May 2014

  • Responsible for selling, organizing, and executing successful catering deliveries • Manage customer relations • Utilize QuickBooks to manage accounts receivable • Responsible for selling, organizing, and executing successful catering deliveries • Manage customer relations • Utilize QuickBooks to manage accounts receivable



Cafe De Boston

• Catering Sales Manager

  • Jun 2011 - Jun 2013

  • Promote Café De Boston through customer connections as their brand ambassador • Responsible for selling, organizing and executing successful catering deliveries • Successfully manage all online ordering systems • Increased catering sales from average $250 per week to average $15,000 per week. • Accounts receivable • Promote Café De Boston through customer connections as their brand ambassador • Responsible for selling, organizing and executing successful catering deliveries • Successfully manage all online ordering systems • Increased catering sales from average $250 per week to average $15,000 per week. • Accounts receivable



Panera Bread

• United States
• Restaurants
• 700 & Above Employee

• Assistant Restaurant Manager

  • Jul 2009 - Jun 2011

  • Responsible for scheduling, hiring, training, and managing labor costs • Facilitated quarterly orientation classes for new hires • Assisted in new openings Managed shifts and assisted members in all production areas to meet service and financial goals outlined by Panera Bread. • Responsible for scheduling, hiring, training, and managing labor costs • Facilitated quarterly orientation classes for new hires • Assisted in new openings Managed shifts and assisted members in all production areas to meet service and financial goals outlined by Panera Bread.



Cosi

• United States
• Restaurants
• 300 - 400 Employee

• Assistant Restaurant Manager

  • 2007 - 2009