Experience

Keratin Complex

• United States
• Personal Care Product Manufacturing
• 1 - 100 Employee

• Educator

  • Jun 2015 - Present

  Roles and responsibilities – facilitating classes at various salons and educating the stylists on multiple services/techniques that will build their revenue and skill (i.e. keratin smoothing treatments, product knowledge, introduction color, advanced technique/formulations)

• Regional Sales and Education Manager

  • Jul 2016 - Jul 2018

  Roles and responsibilities – maintaining all Keratin Complex accounts for TruBeauty Concepts, detail days with DSCs, help DSCs open new accounts and reach sales goals, troubleshoot with any salon or stylist having issues with the line, facilitating in-salon or cluster classes and certifications (color, smoothing and product knowledge), recruiting and managing Keratin Complex educators, facilitate update and new hire trainings for KC brand educators, present promotions and new products at monthly distributor meetings and attend yearly update trainings at the Keratin Complex Academy in FL Show less



The Red Door by Elizabeth Arden

• United States
• Wellness and Fitness Services
• 100 - 200 Employee

• Guest Service Manager

  • Jan 2015 - May 2015

  Roles and Responsibilities – employee coaching and motivating, retail knowledge, inventory, scheduling, plan and facilitate monthly meetings, guest service resolution, interviewing/hiring guest service representatives for front desk and reservations, handling incoming calls to create/change/cancel appointments (high volume), networking with other businesses in the community to build relationships, check clients in and out for their services, point person for all guest service related issues Roles and Responsibilities – employee coaching and motivating, retail knowledge, inventory, scheduling, plan and facilitate monthly meetings, guest service resolution, interviewing/hiring guest service representatives for front desk and reservations, handling incoming calls to create/change/cancel appointments (high volume), networking with other businesses in the community to build relationships, check clients in and out for their services, point person for all guest service related issues



Ulta Beauty

• United States
• Retail
• 700 & Above Employee

• Salon Manager/Master Designer

  • Jun 2008 - Dec 2014

  Roles and responsibilities – employee coaching and motivation, retail knowledge, inventory, scheduling, budget management, salon upkeep, hiring (stylists, estheticians and guest coordinators), weekly conference calls, client satisfaction (men’s and women’s cuts, blowdrys, highlights, color, extensions, keratin treatments, OPI gel manicures, makeup) Roles and responsibilities – employee coaching and motivation, retail knowledge, inventory, scheduling, budget management, salon upkeep, hiring (stylists, estheticians and guest coordinators), weekly conference calls, client satisfaction (men’s and women’s cuts, blowdrys, highlights, color, extensions, keratin treatments, OPI gel manicures, makeup)



me salon &spa

• Consumer Services
• 1 - 100 Employee

• Stylist

  • Jun 2007 - Jun 2008

  Roles and responsibilities - building and maintaining a steady clientele in a high end salon, formulate color using Goldwell, Great Lengths hair extension service and maintenance and professional hair product sales (Bumble & Bumble, Moroccan Oil, Goldwell, KMS) Roles and responsibilities - building and maintaining a steady clientele in a high end salon, formulate color using Goldwell, Great Lengths hair extension service and maintenance and professional hair product sales (Bumble & Bumble, Moroccan Oil, Goldwell, KMS)



Floyd's 99 Barbershop

• United States
• Consumer Services
• 500 - 600 Employee

• Stylist

  • Jan 2006 - Jun 2007

  Roles and responsibilities – building and maintaining a steady male clientele in a fast paced barbershop (avg. 30 clients/day), clipper cuts, straight razor shaves and professional hair product sales (American Crew, Redken and MOP) Roles and responsibilities – building and maintaining a steady male clientele in a fast paced barbershop (avg. 30 clients/day), clipper cuts, straight razor shaves and professional hair product sales (American Crew, Redken and MOP)