Project Leader

• Oct 2022 - Present

Team Lead Customer Account Management Specialist

• Sep 2015 - Oct 2022

Manufacturing ExperienceInternational Client WorkProcess DevelopmentCreating training materials for coworkers on newly-implemented technologiesLead point of contact for any and all matters specific to the Aircraft MarketBuild and maintain strong, long-lasting customer relationshipsAssist with high severity requests or issue escalations as neededEnsure the timely and successful delivery of our solutions according to customer needs and objectives11 years experience in SAP SoftwareSkills used; Microsoft Word, Microsoft Excel, Microsoft Access, Adobe Acrobat, PowerPoint and Google Apps Show less

Customer Account Management Specialist

• Aug 2006 - Sep 2015

Lead point of contact for any and all matters specific to the Aircraft MarketBuild and maintain strong, long-lasting customer relationshipsAssist with high severity requests or issue escalations as neededEnsure the timely and successful delivery of our solutions according to customer needs and objectives10 years experience in SAP Software