Experience

Qonkur Media

• United States
• Advertising Services
• 1 - 100 Employee

• Director Of Operations

  • May 2022 - Present

  - Develop, implement, and monitor day-to-day operational systems and processes that provide visibility into goals, progress, and obstacles for our key initiatives- Build and maintain relationships with all department heads, external partners, and vendors to make decisions regarding operational activity and strategic goals- Plan, monitor, and analyze key metrics for the day-to-day performance of the operations to ensure efficient and timely completion of tasks- Devise strategies to ensure the growth of programs enterprise-wide, identifying and implementing process improvements that will maximize output and minimize costs- Uphold organization policies and standards, ensuring legislative regulations are followed- Work closely with human resources to lead the team with integrity and establish and maintain a trusting, inclusive, and productive environment- Identifying and targeting areas in which a business can improve the operation- Overseeing employee productivity- Researching and implementing new directives for business growth and prosperity- Developing and implementing guidelines for employee evaluations, recruitment, and promotion

• Lead Account Manager

  • Mar 2021 - May 2022

  Qonkur Media is Michigan's #1 Cannabis Marketing Agency. My Responsibilities Include: -Oversees a portfolio of assigned clients, manages their social media accounts, and promotes/expands these brands to the general public. -Works with the Team at Qonkur (graphic design, photo/video, motion graphic/animation, and web design) to improve the clients' customer experience. -Executes the creative strategy/goals of each brand according to their content calendar.-Maintains and organizes my brand's Content Calendar. -Serves as the lead point of contact for all customer account management needs. -Clearly communicates the progress of monthly/quarterly initiatives to internal and external stakeholders. -Occasional communication with third parties to coordinate ordering merchandise, apparel & packaging for clients. -Organizes and schedules events and grand openings for clients.-Assist with training of New Account Managers-Assitance with new client onboarding



Sterling Heights Regional Chamber of Commerce

• United States
• Advertising Services
• 1 - 100 Employee

• Director of Marketing & Communications

  • Apr 2019 - Mar 2021

  -Responsible for the organization’s regular and ongoing communication with its members and the business community in general, including the Chamber’s bi-weekly e-newsletter, social media (Facebook, Instagram, Linkedin, Twitter, and YouTube), press releases and media relations, blog posts, content creation, advertising, graphic design, video content creation, editorial content for the annual magazine, ad sales, and more. -Responsible for events: logistics, contracts, set-up, sponsorship, and more. -Serves as the staff liaison to the Chamber’s young professionals network, YoPros. -Serves as the staff liaison to the Chamber's Non-Profit Network Committee. -Provides office assistance when needed, helping with accounts receivable, general orders, database changes, and more. -Assisting the Chamber members in any way that I can help them.



Safe and Sound Child Advocacy Center

• Fund Development Intern

  • Jan 2019 - May 2019

  -Manage database, track and acknowledge incoming donations -Researching potential sources of funds and developing long term relationships with donors -Aiding in the development of materials for written and verbal communications with potential donors -Following up with donors when necessary -Assisted the Executive Director with grant writing, reviewed and offered support -Researching and cultivating event sponsors for major fundraisers -An active participant on the Fund Development and Art + Advocacy committees -Organized and revitalized the annual 5k event, bringing in 4x the sponsorship dollars from years before



Mountain Tan Campus Laundry

• Tanning Consultant

  • Jul 2018 - May 2019

  -Shift Lead -Leader in Sales -Helps create content and manage social media platforms -Shift Lead -Leader in Sales -Helps create content and manage social media platforms



SERVPRO of Mount Clemens / New Baltimore

• United States
• Construction

• Job file Auditor and Marketing/Communications Coordinator

  • Dec 2016 - Feb 2018

  Job File Coordinator Responsibilities: -Job File Coordination, monitoring job status ensuring client requirements are followed -Job File Documentation, perform job file backup -Job File Communication and Reporting, prepare final reports, maintain external and internal communications , performing job close out Marketing Coordinator Responsibilities: -Curate content and analyze our seven social media platforms -Create social media campaigns to build our followers and SEO -Write blog posts and manage all content being posted to our web page -Analyze monthly metrics of social media and web page results -Event Coordination, CE class and other community events we are involved in -Franchise brand perception with use of reviews -Public Relations coordination and execution



Central Michigan Life

• United States
• Media Production
• 1 - 100 Employee

• Social Media Content Creator

  • Sep 2016 - Dec 2016

  (40 hour internship with Social Cafe at Central Michigan Life) -Defined the persona, tone, language and purpose of CM Life's Social Media -Set specific, measurable, attainable and relevant objectives -Created primary and secondary audience profiles -Developed baseline and competitor audits -Conducted research to recommend changes to CM Life's Twitter account -Generated concepts and content for multiple campaigns promoting speciality publications across all platforms -Measured progress by examining metrics and analyzing post performance



Family Video

• United States
• Retail
• 700 & Above Employee

• Assistant Manager

  • Sep 2014 - Dec 2016

  -Took care of Daily Paperwork -Managed the staff and created the schedules -Leader in Sales -Processed bi-weekly payroll -Daily banking responsibilities -Keeping track of labor -Opening and closing the stores -Took care of Daily Paperwork -Managed the staff and created the schedules -Leader in Sales -Processed bi-weekly payroll -Daily banking responsibilities -Keeping track of labor -Opening and closing the stores



Subway

• United States
• Restaurants
• 1 - 100 Employee

• Manager

  • Sep 2012 - Jul 2014

  I managed the day to day aspects of the store. -Daily Manager Paperwork -Managed staff and created schedules -Prepared for monthly inspections -Analyzed sales to create order build-to's -Reviewed applications and set up primary interviews -Maintained relationships with local organizations to build catering revenue I managed the day to day aspects of the store. -Daily Manager Paperwork -Managed staff and created schedules -Prepared for monthly inspections -Analyzed sales to create order build-to's -Reviewed applications and set up primary interviews -Maintained relationships with local organizations to build catering revenue