Experience

Toy Exchange Club

• Canada
• Retail
• 1 - 100 Employee

• Director Of Logistics

  • Jul 2021 - Present



The Ritz-Carlton Hotel Company, L.L.C.

• United States
• Hospitality
• 700 & Above Employee

• Server

  • Jun 2011 - Oct 2020

  Food & Beverage server at Deq Lounge & Ritz Bar Food & Beverage server at Deq Lounge & Ritz Bar



Surge Activewear

• Apparel & Fashion
• 1 - 100 Employee

• Product Development/Management, Sales

  • Nov 2016 - Jul 2019

  - Developed custom athletic clothing & accessories for clients under in-house brand Surge Activewear - Developed private labeled clothing & accessory collections for a number of established footwear brands - Communicated with clients to determine product/line requirements, establish budgets, production timelines, & deliverables - Communicated specifications with production teams in Mexico & China, including travel to factories for negotiation & development - Directed garment fittings in order to asses quality assurance in sizing & construction, adjusting product specifications as needed - Created & managed e-commerce stores for client & event merchandise - Planned & directed onsite retail operations at national events



French Connection

• United Kingdom
• Retail
• 700 & Above Employee

• Buying Intern

  • Feb 2012 - Jul 2012

  - Identified & forecasted seasonal apparel & accessory trends. Created visual trend boards for presentation to director & buyers. - Assisted buyers in purchasing decisions based on established trend direction & Canadian market. - Received garment & accessory samples, displayed samples in showroom, & photographed samples for seasonal swatch-books. Maintained swatch-books for buyer & store usage. - Maintained inventory details & pricing in inventory management system. - Tracked sales & inventory levels in each Canadian region/store to determine sale pricing & best-selling items. - Assisted with preparation/styling of items for seasonal press kit fashion show. Dressed models during fashion show. - Produced PK packets for store level associates. - Comparison shopped major competitors & compiled trend reports for Canadian buyers, which were used to illustrate Canadian competition to UK head office. - Created a “Uniform Guideline” manual for all Canadian retail employees. Established a benchmark for employees’ personal presentation by providing guidelines for styling FCUK apparel, hair, & makeup. “The Uniform” will be updated seasonally to include current styles available to retail employees at additional discounts.



White Glove Transportation

• Accounts Administrator & Claims Director

  • Mar 2007 - Jul 2010

  - Managed account reconciliation, banking, and financial reporting for Canadian & foreign currency accounts.- Invoiced customers, monitored accounts, performed credit checks and collections, & coordinated payments to vendors.- Processed, investigated, and reconciled damage and loss claims at optimal cost and legal benefit to White Glove.

• Customer Service Representative

  • Feb 2006 - Mar 2007

  - Planned and implemented transportation & logistics for high value medical systems throughout Canada.- Prepared customs documentation for furtherance to United States.- Arranged and monitored warehousing of above systems within local warehouse and partner third-party logistics warehouses.- Updated and maintained information in company, vendor, and customer databases as required.- Negotiated transportation & logistics requirements to match customers’ budgets.- Handled volatile customer interactions (in instances of linehaul damages or missed or late deliveries) with professionalism.



Mackie Moving Systems

• Canada
• Truck Transportation
• 100 - 200 Employee

• Customer Service Representative

  • Jan 2005 - Dec 2005

  Arranged warehousing & transport of high-value medical systems Arranged warehousing & transport of high-value medical systems