Experience

Wayne RESA

• United States
• Education Administration Programs
• 100 - 200 Employee

• Business Analyst

  • Jan 2021 - Present

• Application Support Technician

  • Jul 2018 - Jan 2021



Hamtramck School District

• Education Administration Programs
• 100 - 200 Employee

• Computer Technician and System Administrator

  • Jan 2018 - Jul 2018

  • Providing desktop and technical support to all teachers and employees of Hamtramck Public Schools via phone, e-mail, ticket system (JIRA), and face-to-face interaction. • Maintaining a strong knowledge of the student information system (MiSTAR) answering questions and providing in office support quickly and efficiently to maintain teacher satisfaction • Training teachers and staff on aspects of the MiSTAR system and ensuring proper use for quality information • Work with leadership to troubleshoot software issues quickly and efficiently • Strong call handling, software and hardware troubleshooting skills in high-pressure and timesensitive situations Show less



Thompson Reuters

• United States
• 1 - 100 Employee

• Technical Support Specialist

  • Jun 2015 - Jan 2018

  • Providing customer support and technical issue resolutions via phone and e-mail • Maintain a strong knowledge of supporting products and softwares while meeting performance objectives in call handing, customer satisfaction and call quality • Effectively communicate and interact with leadership to ensure issues and questions are resolved to ensure customer needs are efficiently met • Strong call handling, software and hardware troubleshooting skills • Ability to self-manage while also working as a part of a team, in a fast-paced, high-pressure environment • During my time at Thomson Reuters, I have achieved and proven various skills and milestones, including but not limited to: - Product renewal campaign: Conducted sales calls to current customers to ensure products were being renewed and ensured needs and expectations in products were met - Cross-Trained in multiple softwares to provide ample support to a variety of customers - Chosen to be a member of the development team to test new products and provide recommendations before they were sent to market Show less



DICK'S Sporting Goods

• United States
• Retail
• 700 & Above Employee

• Sales Associate

  • Nov 2014 - May 2015

  • Provide customer service to diverse individuals while ensuring a profit is made for the organization • Work as a member of a team to guarantee each customer has a positive experience while dealing with various concerns quickly and professionally • Provide customer service to diverse individuals while ensuring a profit is made for the organization • Work as a member of a team to guarantee each customer has a positive experience while dealing with various concerns quickly and professionally