Experience

Mankato Family YMCA

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Member Relations Director

  • Oct 2017 - Present

  Building relationships with members and guests to create a sense of positivity and welcoming atmosphere. I am entrusted with the duties of security of the building and monitoring of all behaviors of members and staff. I work diligently to be sure the values of the YMCA are always upheld by all members and staff that are within the YMCA facility and programing. Child abuse prevention is a number one concern in my day to day operations, and as a leader within the safety committee we develop and execute strategies and tactics to insure the Y is a safe environment for all. I manage all reporting for accidents and behaviors within the building and have developed a standard for all disciplinary actions. Because of this roll I have become a specialist in the dealings of upset members and guests. I have created the YMCA Standard operating procedure to insure proper reporting of any accident or incident. I also work closely with our Human Resources to insure confidentiality of staff in the reporting of and workmen's comp claims. I work daily with our safety campion to insure we are in constant communication with each other regarding all safety and security. My staff insure the management position is upheld when directors are not present and report directly to me with any issues and concerns. I also head our finial assistance program, processing and awarding scholarships to those that may not be able to afford a full membership. Handling sensitive finial documentation and processing appropriately. Lastly I assist in the Daily answering of phones and general YMCA customer service and front desk operations. Show less



Embassy Suites

• United States
• Hospitality
• 700 & Above Employee

• Revenue Manager

  • Feb 2009 - Apr 2013

  Revenue Management has challenged me with basic and advanced revenue management, and the skills to set and manipulate our pricing strategies as the everyday changes and events set forth. My advanced Hilton knowledge and computer skills often assist me in managing and loading of groups and local negotiated rates into all Hilton systems. As a vital link to our strategies and hotel revenue operations I have found assistance and development our hotel budget to be both stimulating and intense. I have had the privilege to work with the general manager in developing a budget to present to corporate that is sensible and goal driven. On a weekly basis I direct a small RevMax meeting involving our general manager and director of sales to insure our hotel pricing structure is positioned to appeal yet challenge all potential clients. With my advanced knowledge of our hotel computer systems, rate structures and group availability I have been the main tie between the back office and our front office staff and managers. Show less



Hilton Garden Inn

• United States
• Hospitality
• 700 & Above Employee

• Front Office Manager

  • Jan 2008 - Jan 2009

  I managed and coordinated all front desk/front office transactions. I am extremely knowledgeable in all computer systems of the hotel including Micros restaurant systems and OnQ Hotel systems. This skill is always an asset in helping with all computer issues of the office. The staple of my duties included our direct billing systems, ensuring all clients were billed in a timely manner, receiving payments for such billings and managing all collection efforts of overdue accounts. Loading of all local negotiated and group rates to our Hilton reservations systems to insure all clients received proper benefits and service. Guest assistance response, as the main connection to our guests and administrative department I responded to each and every guest survey to either rectify the issue at hand or to simply thank the guest for taking the time to let us know they enjoyed their time with us. I also, managed and submitted payroll for the entire hotel on a biweekly basis insuring the extreme accuracy of all employee payroll. Scheduling of the front office was another daily/weekly routine. I enjoyed the challenge of communicating with my fellow staff to ensure their happiness as well as ensuring our front office will run smoothly. Show less



Radisson

• Belgium
• Hospitality
• 700 & Above Employee

• Front Office Supervisor

  • Sep 2006 - Jan 2008

  As the main assistant between our director of hotel operations and the front office, prioritizing was the largest portion of my job. I monitored all day to day operations such as: rates, hotel guest reservations, the setting of all rate codes in the property management systems, as well as delegate tasks to the front desk staff to ensure smooth operations. I catered to all transactions between the sales department and the front office to insure proper booking of all group reservations and banquet events. As in any sales position the phone was the largest portion of my day, managing a multi line phone system comes with ease. I was also the director of our guest incentive program that monitors all transactions of our gold points plus program. I award guests and meeting planners' proper incentives to honor loyalty even after their departure to ensure a joyful return. Show less



Best Western Holland House and Suites

• Front Desk Experience Representative

  • Aug 2005 - Sep 2006

  I assisted in the operations of the day to day experience and care of guests and employees. During my time with the company, they were in transition between general managers therefore employees of the hotel tended to depend on myself and my co-workers of the front desk area for leadership. Along with my day to day duties of customer care, I was also the director of our accounts receivable department, as well as the customer response department. My responsibilities included sending out all the billings of hotel accommodations and amenities, receiving the payments for such billings, and keeping excellent documentation of such transactions. Our customer care department prided itself on the speedy response to any customer complaints; as response director, I prided myself in ensuring customer satisfaction. I possess exceptional verbal as well as written skills to ensure timely payments and responses are made to accurately fill these roles. Holland lodging was going through the major transition of building the third hotel of our company. The Lodge on Lake Detroit joined our family half way through my career at the Best Western, being a sister hotel the Front Desk staff was a key to the successful opening. Training the staff of a completely different hotel was a challenging yet rewarding opportunity. One of my final challenges while the lodge was opening was assisting the director of accounts receivables get off to a successful start with all billings and documentation. Show less



Vision Center Optician

• United States
• Medical Practices

• While working

  • Aug 2001 - Aug 2005

  obtained many different sales techniques. I started for the first six months as a cashier; due to the lack of challenge I then started in the customer service area, where I developed a unique style of customer service. I was able to relate with most customers to satisfy their needs. I then took an opportunity to work as a sales clerk in most departments such as, toys, pets, lawn and garden and produce. Which then lead me to the Vision Center, where I was able to challenge myself in many duties including the opening and closing of the vision center, as well as managing patients, answering phones and caring for the patients' vision needs. During my time in the vision center I was able to accomplish such goals as, doubling sales for the consecutive year. Show less