Assistant Business Office Manager

• May 2023 - Present

Claims Analyst

• Feb 2022 - Feb 2023

Retiree Enrollment Advisor

• Sep 2022 - Dec 2022

Health Insurance sales role assisting retirees enrolling in health insurance benefits. Health Insurance sales role assisting retirees enrolling in health insurance benefits.

Eligibility Specialist

• Jan 2021 - Aug 2021

Billing Representative

• Aug 2018 - Dec 2020

Field Support Associate

• May 2018 - Aug 2018

Billing Representative

• Oct 2017 - May 2018

Case Manager

• Sep 2016 - Apr 2017

Provided administrative duties, Set up treatment for clients, order all medical records and bills, input new cases into the system using Needles, calculate all medical bills and send demand to insurance adjuster once all medical records and bills are received. Sent reduction letters to medical providers to get clients bills lowered. Completed client’s disbursements once all bills were lowered. Provided administrative duties, Set up treatment for clients, order all medical records and bills, input new cases into the system using Needles, calculate all medical bills and send demand to insurance adjuster once all medical records and bills are received. Sent reduction letters to medical providers to get clients bills lowered. Completed client’s disbursements once all bills were lowered.

Health Insurance Rep

• May 2016 - Aug 2016

(Medicaid) Office administrative experience and skills. Able to follow written policies, procedures and guidelines, and give feedback to leadership. Advanced-level knowledge of operating systems. Self-motivated with good time management and organizational skills. Able to read and interpret basic to moderately complex documents such as operating and maintenance instructions, procedure manuals, and government/healthcare guidelines. Excellent written and verbal communication skills and customer service skills, including professional telephone skills. Show less

Provider Relations Representative

• Jun 2013 - Jan 2016

Provide professional and friendly customer service for Medicare providers concerning billing, status of claims, appeal status, and claim offsets.  Successfully research and resolve provider claim inquiries in a high volume call center environment  Continuously support corporate productivity goals by capitalizing on opportunities  Manage multiple claims and input data into internal database systems utilized to manage proprietary claim data  Communicate with different levels of management, customers, and other internal departments to achieve desired results Accomplishments new hire training, answer question while supervisor is gone, top quality Skills Used  Proficient customer service and medical terminology  Strong problem solving and analytical skills  Ability to excel within a diverse population independently, as a team, or as a leader  Strong interpersonal skills - Excellent oral and written communication skills  Advance computer skills in PC and Microsoft Office Suites: Word, Outlook and PowerPoint Show less