Experience

LSI (Lending Solutions, Inc.)

• United States
• Financial Services
• 100 - 200 Employee

• Financial Services Representative

  • Feb 2022 - Present

  • Provide excellent customer service to members and customers of banks and credit unions that call in. • Answer up to 10 calls per hour. • Document each interaction accurately. • Trouble shoot various banking issues including debit cards declining, issues with online banking accounts • Enter information from every interaction for research purposes accurately after every phone call • Inform supervisors and clients (banks or credit unions) of issues reported by callers such as ATM malfunctions, system issues for online banking, etc. Show less



Association for Individual Development

• United States
• Non-profit Organizations
• 100 - 200 Employee

• Mental Health Professional

  • Jun 2016 - Feb 2022

  Take inbound crisis calls• Provide supportive counseling and various referrals to callers• Perform well-being checks to higher risk callers• Facilitate emergency services intervention for high lethality calls• Perform suicide assessments for suicidal callers• Provide well-being calls and medication reminders to members of crisis line's outreach program• Write detailed case notes and document every interaction with callers• Train new employees and volunteers on crisis line protocol and procedures Show less

• Lead Case Manager

  • Oct 2019 - Apr 2021

  Managed an outreach program for senior citizens with mental health concerns• Provided quarterly needs assessments for each client on outreach program to keep track of progressand form individualized care plans for each client• Perform outreach to local companies such as hospitals, homeless shelters, doctors and therapists'offices, nursing homes and more to generate new clientele• Produce and update reference guide for seniors• Meet clients for home visits to assess needs and build rapport• Update and maintain monthly reports on calls, assessments and services provided for clients Show less



Stronghold Camp And Retreat Center

• Oregon, Illinois

• Arts and Crafts Director/Camp Counselor

  • May 2014 - Aug 2014



Target

• Joliet, IL

• Cashier

  • Nov 2012 - Jan 2013